Assist. Supv, PSC (Phlebotomy)

Position Summary:

A Phlebotomist serves patients by identifying the best method for retrieving blood; prepares specimens for laboratory testing; and performs screening procedures.  The Phlebotomist will also act as an operations manager for the designated patient service center (PSC)

PRIMARY RESPONSIBILITIES:

• Verifies test requisitions for accuracy and completeness
• Verifies patient with two forms of ID 
• Obtains blood specimens by performing venipunctures and finger sticks
• Maintains specimen integrity by using aseptic technique, following Natera procedures 
• Perform clerical duties such as data entry, inventory, stock supplies, and answer phones as needed
• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed in Skedulo or LIMS if applicable
• Reports KPIs (Key Performance Indicators) to product management leadership on biweekly basis
• Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations
• Resolves unusual test orders by contacting the authorized ordering or treating health care provider, i.e., physician, pathologist, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team of unresolved orders
• Enhances Natera’s phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic), in order to perform the job
• Report any CAPA (Corrective and Preventive Actions) or NCR (Nonconformance Report) issues to internal Natera product management leadership team
• Assists with managing all phlebotomy equipment associated with the establishment and running of the patient service center, may require heavy lifting or push/pulling of up to 50 pounds of supplies
• Manage small escalations as needed
• Manage scheduling issues
• Ensure continued and open communication regarding ongoing draw statuses
• General phlebotomy knowledge for PSC’s location (per state regulations) 
• Must maintain a current status on Natera’s training requirements
• Employee must pass post-offer criminal background check
• Employee must complete pre-employment physical exam
• Employee must provide Hep B vaccination documentation or willingness to obtain a vaccination or sign a declination within ten days of employment
• Employee must have or obtain TB clearance (TB Clearance must be within 12 months)Employee must have Hep B vaccination documentation or written declination.

QUALIFICATIONS:
 

• 5+ years high-level customer care experience
• Managing/supervising phlebotomy operations and teams experience preferred
• BS/BA degree (preferred)
• High School Diploma (or equivalent) required
• Phlebotomy Certification (or equivalent) preferred, except where regulatory regulations are mandated depending upon state
• Bilingual language skills preferred for English and Spanish

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to serve and protect Natera by adhering to professional standards,  policies and procedures, federal, state, and local requirements, and regulatory standards 
• General understanding of mobile phlebotomy and general phlebotomy services
• Excellent communication skills
• Ability to work with cross-functional teams
• Ability to learn and embrace online tools for effective program management
• Attention to detail
• Excellent hand/eye coordination
• Excellent interpersonal skills
• Adaptability and critical thinking skills
• Ability to travel 
• Ability to work independently

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Colorado $30—$35 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists