Principal Team Leader

Overview

In this role, you will lead a team of staff engineers responsible for the increasingly complex set of technology and APIs that power Digital Marketing and Customer Engagement at Chick-fil-A. This role requires a critical thinker, a problem solver, and an ambitious executor. We are not simply looking for a programmer, but a thoughtful software engineering leader. We need you to apply the technical experience you have gained in software development to the design, development, delivery, and operation of highly critical technical products in a fun and fast-paced environment while leading and mentoring a team of staff engineers.

 

In this role you will provide people leadership for staff engineers on Loyalty Core, BAM Services and Moments product teams. This will initially include lead engineers and eventually include more junior engineers as well - all deployed to those products. You will partner with Technical Product Owners on those three products teams to deliver world class APIs and Marketing capabilities that power digital engagement with Chick-fil-A Customers. You will build relationships with business stakeholders and ensure your engineering teams are delivering quality business outcomes on time. You will provide Solution Architecture oversight for the Digital Marketing and Customer Engagement domains to ensure we are delivering technology that enables our Marketing department to engage, reward and care for customers in a way that helps Chick-fil-A become the world's most caring company digitally.

 

The Moments team will replace our current set of Marketing tools with a whole new ecosystem that will empower CMI and replace the backend for our local marketing tool - Spotlight. This will remove a large set of complexity and risk that currently lives in Spotlight. This team will build out capabilities for real-time analytics of customer behavior so that we can activate on digital moments of care for our customers that are currently not possible.

 

The Loyalty Core team will modernize our current treats and rewards engines and support loyalty needs across the Consumer, Third Party and Restaurant domains. They will move the current customer points ledger to a new data store that they will manage and secure, removing it from the risky monolithic database it resides in today.

 

The BAM (Brand Advertising Marketing) Services team will create partner facing APIs that will empower Marketing partners to deliver digital solutions and integrate into our digital commerce platform while protecting that platform from disruption by viral marketing campaigns.

 

In addition to leading these teams, this role will provide overall Solutions Architecture designs and support for our Consumer facing technology. The role will be responsible for growing other more junior engineers in the practices of Solutions Architecture. This role will drive consistency of API design, delivery, and operations across Consumer technology to that our world is more predictable, understandable, and supportable. As part of the Solutions Architecture responsibilities, this role will lead proof-of-concepts for new technology capabilities that will accelerate our delivery capabilities.

 

This role is based in Atlanta, GA. For candidates that do not live in the Atlanta Metropolitan area, Chick-fil-A offers a full relocation policy.

 

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

Lead a Software Engineering team within the DTT department, providing solutions for three different products within the Customer Technology domain that power Consumer facing products like our iOS and Android Chick-fil-A apps and Web Ordering on Chick-fil-A.com

• Partners with DTT customers and stakeholders to develop a roadmap which supports the needs of each group
• Provides high-level technical leadership within the Digital Marketing and Customer Engagement domains of Customer Technology Systems
• Coordinate with enterprise and area architects on solutions impacting the Digital Marketing and Customer Engagement domains
• Select and manage software and service vendors to optimal performance in support of Marketing strategy and goals
• Serves as the People Leader to a team of Lead Engineers
• Facilities and oversee professional consulting agreements needed to scale with the teams development and support needs
• Lead, develop and engage direct reports to model Chick-fil-A’s core values and guiding principles
• Responsible for workforce engagement, recognition, development and diversityHold direct reports accountable for achieving team goals and objectives, as well as coaching and mentoring

Note - Working in a DevOps model, this