Head of Product, Customer Platform

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

 

In this position... 

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation. As the financial engine and FinTech arm of Ford, Ford Credit is at the heart of the Ford customer experience. By transforming how we enable customers to own and finance vehicles, we are ultimately transforming the way people access and interact with transportation on a global scale.   

 

Ford Credit is experiencing significant business transformation in an ever-changing digital world. To create this all-new automotive financing experience, we are gathering a team of world-class strategists, innovators, creators, and technicians and searching for a Head of Product, Customer Platform. This is a group product manager position with direct reports. The group product manager will lead the transformation of Ford Credit's customer data landscape by architecting a next-generation platform that unifies dynamic identity, customer 360, and profile management capabilities to power hyper-personalized customer experiences, unlock new revenue streams, and position Ford Credit as an industry leader in data-driven financial services. 

 

We are reinventing the way people think about financing for millions of users. We are making our products and services incredibly easy to understand and helping to provide freedom of movement for everyone.  

 

REMOTE: We are looking for the best talent no matter where you are in the United States. Note this person will need to work EST hours and travel to the Dearborn, MI area about one-week 6-10 times/year. 

What you'll do...

You will be responsible and accountable for defining the product strategy and delivery of our next generation innovative Customer Platform. You will lead a team of Product Managers and work with cross-functional teams and business teams in a matrixed environment whilst owning the future vision and roadmap of your area. You will be expected to: 

Define and articulate a clear long-term product vision and strategy for the Platform, aligned with the company's modernization strategy and business objectives. 

Develop and maintain a comprehensive roadmap of multiple products within the platform, prioritizing features based on business value, user needs, and technical feasibility. 

Identify BIG opportunities for growth and improvement within the business. Develop the strategy, business case, and gain executive buy-in to drive and launch initiatives. 

Collaborate with stakeholders to gather, analyze, and translate requirements into detailed product specifications. 

Leading internal and external outsourced teams and across regions globally. 

Deeply understand the problems, with a data driven approach to size the impact, customer, and business value to be provided. Able to deep dive and drive things hands-on. 

Champion requirement writing (PRDs, BRDs and other docs), use cases, and customer research to others. Advocates best practices across organization. 

Elevate Ford Credit's product excellence by refining and scaling best-in-class product management practices. Spearhead initiatives to further mature the product organization, fostering a culture of innovation, data-driven decision making, and customer-centricity that reinforces Ford Credit's position as an industry leader. 

Identify key staffing and budgeting needs effectively for the team working with senior leaders. Able to attract talent to close these staffing needs. 

Lead and drive their team providing regular, constructive, and critical feedback and coaching to team members. This must include product skills, product documents and deliverables, technology skills, and product frameworks. 

Collaborate effectively with engineering teams to ensure technical feasibility and sound implementation of product features. 

Identifies issues, mitigates, and plans for them early. Or Escalates issues early enough to timely resolve them. 

Work cross-functionally with other teams to ensure successful product launches and ongoing support. 

Are a part of the extended leadership team at Ford. Considered a key contributor to that function. Communicate effectively with senior leadership, stakeholders, and team members, presenting compelling product visions, roadmaps, and updates. 

Create well-defined Product Requirements Documents, Business Case Docume