Senior Product Manager, AI

RingCentral seeks a passionate and experienced Senior Product Manager to join our growing AI team. You will play a pivotal role in shaping the future of AI-powered communication and collaboration solutions, helping us redefine how businesses connect and interact.

About You:

• Bachelor's degree in Computer Science, Computer Engineering or related field and equivalent practical experience.

• You are a seasoned product leader with 5-8 years of experience bringing B2B SaaS products to market, ideally in the UCaaS or CCaaS space.

• You have a deep understanding of Artificial Intelligence (AI) and Machine Learning (ML) and have experience shipping AI-powered features and products.

• You possess a strong working knowledge of Large Language Models (LLMs) and their applications in communication solutions.

• You have hands-on experience collaborating with data science and design teams to translate technical concepts into user-centric solutions.

• You are a data-driven leader who thrives on using metrics and user feedback to iterate and improve products continuously.

• You are an excellent communicator who can influence stakeholders across various disciplines (engineering, design, marketing, and sales).

• You are a strategic thinker who can translate business goals into actionable product roadmaps.

• Experience shipping products/features that have end-to-end experiences (customer-facing - UX, infrastructure and platform, billing, and backend dependencies)

Responsibilities:

• Conduct in-depth research on cutting-edge AI and ML techniques relevant to UCaaS and CCaaS, identifying market opportunities and competitive landscapes.

• Lead the development of product roadmaps focused on AI-powered features and solutions within the RingCentral ecosystem.

• Define and document product requirements (user stories, PRDs) that are clear, concise, and actionable for engineering teams.

• Collaborate closely with data scientists, engineers, designers, and other stakeholders to bring AI products from ideation to launch.

• Develop and implement a robust go-to-market strategy for new AI features, ensuring successful adoption by our user base.

• Establish key performance indicators (KPIs) and track product performance to measure success and identify areas for improvement.

• Stay up-to-date on the latest trends and advancements in AI, and translate these insights into product strategy and vision.

• Monitor product performance and user feedback using data-driven insights to inform product improvements and iterations.

Bonus Points: 

• A proven track record of shipping successful AI products that have demonstrably improved user experience and business outcomes.

• Experience working with various LLMs and foundational models and understanding pros and cons between them.

• Experience working in a fast-paced, agile environment.

What we offer:

• RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits

• 401K match and ESPP

• Flexible PTO

• Wellness programs including1:1 wellness coaching through TaskHuman and meditation guidance through Headspace

• Paid parental leave and new parent gift boxes

• Pet insurance

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Rocket Lawyer services that provide legal advice, document creation and estate planning

• Employee bonus referral program

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. 

About RingCentral:

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud