Global Security - Investigations Manager

The Global Security (GS) team conducts investigation, protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for investigations developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis in support of J.P. Morgan Chase, its employees, customers, assets, and facilities throughout the world.  

This position is a Manager level on the GS Regional Investigations team.  The position requires an advanced understanding of retail fraud and risk, internal risk, working with internal management and the law enforcement community.  The manager will supervise and direct the activities of a team of investigators and perform investigations regarding internal code of conduct matters. The manager will be focused on root cause analysis and quantifying risk, communicating findings to management in a fashion that prompts system, process, and procedural change to address identified areas of concern.

 

Responsibilities Include:

• Manages the investigation process with a focus on gathering evidence for investigations. Evidence is compiled in a logical fashion to identify suspects and perform root cause analysis. 
• Works closely with Risk and other key LOB personnel to analyze controls, based on investigation findings and recommend enhancements/remediation. 
• Works effectively with JPMC's cyber technology forensic support teams to discover how frauds occur through a deep understanding of JPMC systems and the processes that support them. 
• Analyzes and identifies fraudulent transactions based on actionable intelligence to mitigate reputational and financial risk. 
• Ensures proper mitigation efforts are taken on any/all significant intelligence leads related to cross channel fraud and risk issues.  
• Recognizes opportunities for addressing fraud issues, risks and exposures. 
• Maintains strong liaison and working relationships with all federal, state and local law enforcement and regulatory agencies, including international enforcement agencies. 
• Responsible for incorporating feedback from Investigators to identify credible, actionable intelligence
• Develop criterion for items requiring action and to actively seek intelligence supporting specific ongoing investigations or risks.     
• Duties include gathering evidence, interviewing witnesses and suspects, documenting in case management system, working with law enforcement for the prosecution of investigations, complying with regulatory requirements, and identifying control and procedural issues. 
• Completes investigative field work for crimes against the Corporation.  
• Will encounter highly sensitive and confidential information.

 

Qualifications:

 

• Experience in financial fraud investigations, related Law Enforcement or Retail Banking operations (Branch Manager, Assistant Branch Manager, Lead Teller Operations).  
• Bachelor's degree in Criminal Justice, Business, Cybersecurity related field or work experience desired
• Industry recognized certifications such as CFE, PCI, etc. preferred
• Knowledge of online banking systems, telephone banking risk management, EFT systems, and/or risk management preferred.
• A basic understanding of organized criminal groups, online carding groups, digital currencies, and electronic crimes as they relate to electronic fraud.
• Experience presenting to an audience regarding fraud or investigations
• Ability to coordinate, work with and gain the trust of business stakeholders, technical resources, and third-party vendors.
• Able to articulate sophisticated fact patterns to non-technical line of business risk partners and memorialize investigations into regular reporting requirements.
• Able to interface with other bank investigators 
• A demonstrated bias toward action
• Court room testimony experience is a plus.
• Excellent written and verbal communication skills are required.
• Ability to communicate effectively with representatives and technology specialists within the Lines of Business.
• Able to brief GS management on key issues in a timely fashion.

JPMorgan Chase & Co., one of the oldest financial