Customer Service Support Specialist - TS/SCI with Polygraph

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

None

Suitability:

Public Trust/Other Required:

None

Job Family:

Systems Administration

Job Qualifications:

Skills:

Customer Service, Linux, Mac, Microsoft Windows, Technical Support

Certifications:

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
 

HOW A CUSTOMER SERVICE SUPPORT SPECIALIST WILL MAKE A DIFFERENCE:

• Windows Operating System: Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of Microsoft Windows Operating System.
• MAC Operating System: Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of macOS (Operating System).
• Technical and Analytical Competency: Keep abreast of technology developments, learn new hardware and software, comprehend product limitations, analyze technical issues, and communicate technical information clearly to clients.
• Organizational Competency: Follow technical instructions, multi-task, prioritize and schedule work, and meet established deadlines.
• Interpersonal Competency: Listen actively, render empathy, maintain professional demeanor in frustrating situations, and write concise reports, e-mails, and memos.

REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE:

WHAT YOU’LL NEED TO SUCCEED:

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Experience: 5+ years of related
• Required Technical skills:
• Demonstrated experience in customer service
• Demonstrated experience in technical support service
• Demonstrated experience in system administration for Windows and Linux systems
• Demonstrated experience trouble-shooting hardware, telephony, and video
• Demonstrated experience deploying and testing hardware and software
• Demonstrated experience using an enterprise ticketing system
• Demonstrated experience installing and maintaining Apple Devices 
• Demonstrated experience working with Windows Operating Systems
• Demonstrated experience working with Linux Operating Systems
• Demonstrated knowledge of LAN/WAN architectures and troubleshooting
• Demonstrated working knowledge with VPN clients such as Cisco VPN and others
• Security Clearance Level: TS/SCI with Polygraph
• Desired skills and abilities:
• Demonstrated exceptional security practice in working with Restricted Handling (RH) data
• Experience working with special systems such as FSA3 and FiCE
• Trained and Certified as a Data Transfer Officer
• Trained and Certified as a Krypto handling technician
• Trained to support special “Back Room” requirements
•  Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures
• Location: Reston, VA - On Customer Site
• U.S. Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

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