Senior Manager, Technical Product Management - Core Services Portfolio

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Management Technical 714

Pay Range: $148,100.00 - $244,400.00

Job Description

The Senior Manager, Technical Product Management for the Core Services Portfolio, as part of the greater Technical Product Management Team, is responsible for bringing this portfolio vision to life and delivering business value through the shared execution of product roadmaps in their portfolio. They are responsible for leading a team of technical product managers and working closely with business and technology leaders to develop, communicate and deliver portfolio outcomes and KPIs.

This is a leadership role requiring both strategic product thinking and technical depth. If you're passionate about building scalable, secure, and high-impact infrastructure that supports millions of users — we want to talk.

Essential Functions and Responsibilities:

· Leads a team of technical product managers to execute on the vision/roadmaps for the portfolio, ensuring delivery goals and quality goals are met.

· Collaborates with senior leaders on product strategy and the long-term roadmap for the platform and the portfolio.

· Hires, develops, and inspires each individual to do their best work and foster team collaboration and enforce best practices.

· Collaborates with key stakeholders, product managers, engineering directors and other leaders on portfolio prioritization, balancing stakeholder initiative level priorities with portfolio health needs to maximize value and minimize risk.

· Leads portfolio planning including balancing intra-portfolio priorities with dependencies from other portfolios to sequence upcoming work.

· Leads portfolio Steering Committees with key stakeholders to provide transparency and elevate key decisions and issues to “steer” the portfolio in the best direction possible

· Actively works to resolve blockers and risks for the portfolio and leads teams to validate assumptions and analyze and communicate trade-offs to guide portfolio decisions.

· Be the domain expert on the portfolio, including the technology used, integrations and dependencies. Knowledgeable on how the associated products are used in the industry and understand the latest relevant technologies, vendors, innovations, and forward-thinking trends.

· Collaborates with engineering and business leaders on buy/build decisions, the selection and sourcing of WGU software and provides leadership to the RFI and RFP vendor selection process.

· Utilizes customer feedback, market research and industry data to inform product technology strategy.

· Leads in the development and launch of products and services for students and staff-facing solution.

· Maintains and builds relationships with business owners, stakeholders, team members and key vendors.

· Accountable for ensuring portfolio KPIs and service levels meet defined goals and measure of success targets and uses data to inform/defend prioritization decisions.

· Shared accountability with engineering for portfolio health and product quality and leading team in product stabilization, performance, and proactive monitoring and improvements

· Participates in product management leadership meetings and decision making.

· Performs other related duties as assigned.

Knowledge, Skill and Abilities:

· Expertise in setting strategic direction within highly technical domains and synthesizing multiple initiatives and products together to deliver on outcomes.