VP of Health Plan - Member Experience Solutions

Company Description

Looking to level up your career by working with an ambitious global team? Want to play a key role in the success of a growing healthcare and technology company? Interested in engaging in online conversations about member experience, customer experience (CX), the evolution of the healthcare industry, and emerging technology like AI? Come to PG Forsta!

 Our businesses – Press Ganey, Forsta and Rio SEO -- are breaking down silos to explore and understand the full Human Experience of our clients’ target audiences, which include patients, consumers, employees across an array of industries including healthcare, health plans, technology, retails, and consumer goods and services. We deliver groundbreaking experience and research technology, unmatched expertise, and real impact for ambitious leaders globally.

• Opportunity to work in a fast-paced, market leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team
• Exciting challenges in an international environment
• Competitive salary and regular performance reviews
• Flexible location and working environment – possibility to work from home
• Benefits like annual bonuses, employee referral bonuses, Employee Support Program, Internal Mobility program, etc.
• and many more…

Job Description

Reporting to the Senior Vice President General Manager, the Vice President, Member Experience Solutions works directly with the General Manager and other leadership personnel to plan and prioritize the business unit’s short-term objectives and future objectives to achieve growth and efficiency in working with health plan clients. The VP will be responsible for advancing member experience strategy and solutions, ensuring execution of special projects, and collaborating with other business units, senior leaders, and cross functional departments to drive business results.

The VP, Member Experience Solutions will play a pivotal role in the development of the Member Experience business strategy and product strategy. This role will focus on accelerating revenue growth through proactive identification, development and execution of projects leveraging knowledge of the company, business unit strategy, markets, and end users. This person will serve as a key subject-matter expert and work closely with the company's marketing, product, engineering, research, advisory, delivery, sales, and other cross functional departments. This person will work closely with the General Manager to establish the necessary business metrics and analytics to effectively manage the business.    

The ideal candidate will have experience working with internal and external executives to develop and execute growth-focused projects including go-to-market strategies, business case development, and product pricing & packaging. The ideal candidate will have experience managing a business or portfolio of products.

Duties and Responsibilities

• Partner with GM and Workforce BU leadership team directors and VPs to accelerate advancement of efforts in member experience areas including product, delivery, growth, analytics and strategy.
• Serve as a subject-matter expert to optimize the Member Experience product strategy, product roadmaps, and delivery model. This includes handling inquiries, developing content, and dissemination of communications. Facilitate connection and communication between PG sales leaders and VP Product.
• Develop strategies for growth - Work directly with the business unit’s General Manager and other leadership personnel to define strategies and priorities for growth, revenue increases, and other specific goals. This includes new product development, pricing strategies, go-to-market strategies, and supporting client advisory boards.
• Support all strategic partnership and M&A activities from ideation to execution on behalf of the MX business, working directly with the PG strategy and partnership team

• Drive alignment within the MX BU and cross the business unit leaders and Press Ganey through Member Experience strategic planning and prioritization processes.
• Support team MBRs and QBRs to ensure alignment of strategies and advance the business unit agenda.
• Solve problems and accelerate decision making - includes leading cross functional teams, easing communications, and uniting people across the organization to keep Member Experience priority projects moving forward. This person will be the right hand of the General Manager to drive success. 
• Continuously scan the organization, market and competitors to identify most pressing, unmet needs for the business unit.
• Work closely with marketing, sales, and product leadership to achieve growth targets. This includes supporti