Technical Program Manager 1 - AI Enablement (Hybrid - Seattle)

Job Description

Who We Are

At Nordstrom, we're more than a luxury retailer -- we're a company built on a foundation of customer service, innovation, and a relentless commitment to delivering the best experiences for our customers. Technology is at the heart of our ability to create these experiences, and we're on an exciting journey to leverage generative AI to make those moments even more personalized, seamless, and impactful.

The Opportunity

We're looking for an ambitious and detail-oriented Technical Program Manager 1 to join our AI Enablement team and help drive the delivery of scalable tools and platforms that empower our teams to harness the full potential of artificial intelligence. This is an excellent opportunity for an early-career TPM to grow their skills while working on cutting-edge AI initiatives that directly impact customer experiences and business outcomes.

In this role, you'll work closely with engineering and product teams to support the development and delivery of AI frameworks and platforms. You'll gain hands-on experience managing technical programs in the rapidly evolving AI space while contributing to initiatives that simplify AI adoption across Nordstrom.

What You'll Do

• Support Program Delivery: Contribute to the delivery roadmap and help plan ahead for monthly milestones, working with engineering and product teams to ensure AI initiatives stay on track
• Manage Project Execution: Monitor progress against goals, measure work-in-progress velocity, and combine capacity planning insights to ensure squads deliver AI solutions on time
• Facilitate Cross-Team Collaboration: Work with Engineering and Product teams to identify opportunities and ensure seamless integration of AI capabilities into our systems
• Drive Process Improvement: Use retrospectives and data-driven insights to improve squad processes and platform efficiency for AI development workflows
• Create Technical Documentation: Develop clear, comprehensive documentation for AI tools, frameworks, and processes to enable broader adoption across the organization
• Support Learning & Development: Help design and execute learning programs that upskill teams on AI technologies, best practices, and emerging trends
• Stakeholder Communication: Accurately report status, performance, and outcomes of AI projects while identifying and communicating dependencies, risks, and misalignments
• Capacity Planning & Resource Management: Utilize JIRA and other project management tools to track progress, manage resources, and ensure optimal team capacity allocation

You've Got This If You...

• Bring 1+ years of professional experience in technical program management, project management, or related roles (may include internships, work study, or relevant certifications)
• Have experience with AI products or technologies
• Are skilled with JIRA and project management tools for tracking progress, managing workflows, and capacity planning
• Have experience running learning and development programs or training initiatives, with ability to design and execute educational content
• Are excellent at creating technical documentation that makes complex concepts accessible to diverse audiences
• Possess strong analytical skills with ability to identify and procure data to influence technical and business decisions
• Have a bachelor's degree in Computer Science, Engineering, Business, or related field
• Are collaborative and comfortable working with cross-functional teams including engineers and product managers
• Demonstrate curiosity about emerging technologies and eagerness to build subject matter expertise in AI

We'd Love It If You Also...

• Have experience in retail, e-commerce, or customer-focused industries
• Are knowledgeable about ethical AI principles and responsible AI development practices
• Have experience with cloud platforms (AWS, Azure, or GCP) and understanding of scalable architecture patterns
• Have worked in agile development environments and are familiar with sprint planning and retrospective processes

What You Can Expect

As a Technical Program Manager 1 at Nordstrom, you'll be an early-career individual contributor focused on delivering technical solutions for AI systems and features. You'll work within a defined process and implementation framework, typically responsible for single systems or capabilities with limited dependencies under