Commercial Sr. Account Executive II

Company:

Marsh McLennan Agency

Description:

JOB TITLE: Senior Commercial Account Executive II

JOB TYPE: FLSA Exempt

ESSENTIAL DUTIES & RESPONSIBILITIES

Oversee and direct the Client Insurance Program for assigned accounts, utilizing agency management system.  Generally manages larger and more complex accounts than the Sr. Account Executive.  Involved in high-level conversations with accounts and vendors with or without the Producer’s involvement.  An experience professional with a strong track record.  Duties include those that are done directly (higher level) or accomplished through other resources (i.e. assigned Account Managers or external resources) and not limited to:       

• Acts as a primary point of contact with the Producer
• Initiate correspondence with the marketplace
• Function as a principal contact with vendors to ensure proper processing of requests necessary to effectively maintain the client’s insurance program
• Maintain positive client relationship and have mastered the ability to analyze situations, make proactive decisions and direct appropriate resources as needed.  Demonstrate a strong consultative ability to instruct and provide strong guidance to the client, achieving a high-level of trust.
• Manage upcoming deadlines and events, informing and updating the Producer, as needed.
• Manage Accounts Receivables
• Manage Direct Billing with respect to Cancellations  
• Responsible for ensuring the following are accomplished (via delegation to Account Managers or external resources):
  • Create Acord applications, including Supplementals, as needed, for submissions to Marketing Department and/or carriers.
  • Create and complete COPE spreadsheets, as needed.
  • Prepare Loss Summaries
  • Prepare proposals for renewal terms
  • Issue Acord Insurance Binders for renewal terms
  • Initiate Premium Finance Requests are
  • Prepare Schedules of Insurance for delivery to client
  • Prepare policies for delivery to client
  • Process Policy Audits and Monthly Reports
  • Identify and resolve Accounting discrepancies
  • Create requests for changes to client’s coverages
  • Process mail and phone requests on daily basis
  • Prepare Acord applications
  • Prepare documents for renewal terms, including Insurance Proposals, Acord Insurance Binders and Certificates of Insurance     
  • Adhere to document retention software documentation guidelines

• Oversee quality check and control on insurance policies in their entirety
• Proactively make recommendations for additional products/services as well as expanding broker/consultant services as appropriate to meet client needs

Teamwork

Function as team member of the Client Services team to ensure superior service to all MMA Clients. These activities include but are not limited to:

• Delegate and manage tasks given to the Account Executive or Manager, as well as outsourcing teams, as appropriate.
• Ensure tasks from both Account Team and outsourcing team are completed as directed
• Manage the performance of the Account Team to ensure Account Manager is performing all tasks as outlined in the various Job Descriptions
• Provide direction and guidance to other members when appropriate

• Treat clients, prospects, and company employees with courtesy and respect. 
• Build a team culture toward meeting goals and providing excellent client service
• Direct and monitor usage and quality of outsourcing teams
• Seen as a leader, role model with a demonstrated track record mentoring Account Manager and even some Account Executives, support their training and as a part of their training and development
• Proactively builds and maintains vendor relationships
• Negotiate with carriers on cost and program design, utilizing advanced technics based on proven track record
• Provides consultation and plan recommendations for the client
• Coordinate, Present and Attend Client Meetings including though not limited to:
  • Provide leadership in Mid-year and Renewal Meetings, ensuring the success of meetings and visits (MINIMUM OF 12 visits per year with demonstrated meeting purpose (i.e., pre or post renewal meeting, claims/safety/loss control meeting,  gathering information, delivering policies, collecting payments ….etc.), often without the Producer

Technical Expertise

Demonstrate the technical expertise to assist in maintaining the Client Insurance Program.  These duties include but are not limited to:

• Ability to provide advanced analysis of insurance quotes and make recommendations
• Strong comprehension and ability to interpret Insu