Information Officer

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Job Type:

Employee

Duration in Months (for fixed-term jobs):

6

Job Family:

Administrative Support

# of Open Positions:

1

Faculty/Service - Department:

Student Affairs, Client Relations, Client Services and Project Management

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted:

juillet 18, 2024

Closing Date:

juillet 30, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week:

35

Salary Grade:

SSUO Grade 06

Salary Range:

$51 908,00 - $65 566,00

About Student Affairs :

Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enroll for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events and varsity sports activities, we run an innovative career development and experiential learning program and much more!

There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.

Position purpose: 

This position is an overnight shift, from 12 AM to 8

Performs a variety of administrative and front-line customer service activities, including the provision of information to University clients on residence and hotel services, off-campus services and other accommodations, in order to .ensure a high quality customer service experience consistent with Housing Services’ (HS) mandate and operational goals. This includes referring requests for information to the appropriate sectors, maintaining communication with students and other stakeholders, articulating information regarding HS policies and guidelines, and controlling and updating documents, information and records

In this role, your responsibilities will include: 

1. As a front-line contact for student residents and hotel guests, the incumbent provides a high level of customer service by ensuring prompt and accurate provision of information in person, on the telephone or via email, responding to enquiries directly or forwarding requests to the appropriate service or individual.

2.   Provides assistance and support to students and guests with regards to accommodation issues, such as replacement of lost keys; addressing noise complaints, non-functioning equipment, and room cleanliness; and ensures a quick resolution to the issues consistent with HS’s objective of providing outstanding client service. Where appropriate, the incumbent will coordinate efforts with housekeeping and facilities to assist in the resolution of the issues.

3.   Supplements front line security function by being vigilant of the comings and goings of students and guests. Monitors cameras and reports any concerns to the appropriate individual.

4.   Assumes reception duties for hotel guests, processing the check-in and check-out, assisting with luggage holds and responding to various enquiries.

5. Will serve in a concierge capacity by providing information about the city and its various attractions.

6.   Maintains and updates files and documents related to HS in order to provide timely and accurate information and documentation to stakeholders, and for reporting purposes.

7.   Manages information requests received by third parties for students or employees, and forwards to appropriate authority.

8. Ensures the accurate documenting of issues, complaints and interactions on the appropriate forms to ensure the information can easily be accessed and tracked.

9. Supports the Manager, Office and Conventions by performing various administrative duties such as scheduling, taking meeting minutes, training, providing on-going support, and m