Nurse Navigator-CVOR

The Pediatric Cardiovascular Surgical Nurse Navigator serves as a dedicated clinical resource and advocate for patients and families navigating the complexities of pediatric cardiovascular surgery. This role combines expert clinical knowledge, patient education, care coordination, and emotional support to ensure seamless care throughout the surgical journey, from diagnosis through post-operative recovery and follow-up. 

This role collaborates with the physicians, other healthcare team members, and the patient/family to maintain a plan to deliver high quality healthcare throughout the healthcare process.

Position Responsibilities

Patient Care Coordination 

• Serve as the primary point of contact for patients and families, facilitating communication between families, surgeons, physicians, and the interdisciplinary care team 
• Coordinate pre-operative and post-operative care, ensuring patients and families understand the surgical process, expected outcomes, and necessary follow-up care 
• Collaborate with scheduling teams to organize diagnostic tests, consultations, and surgical appointments. Patient and Family Education 
• Provide individualized education tailored to the patient’s age, developmental stage, and family needs
• Develop and deliver educational materials regarding pediatric cardiovascular conditions, surgical interventions, and recovery protocols
• Ensure families are informed about signs and symptoms requiring urgent attention and how to access resources. Emotional Support and Advocacy
• Offer emotional support to families, addressing concerns and anxieties related to surgical procedures and recovery
• Advocate for patient and family needs, ensuring their voices are heard in the planning and delivery of care
• Collaborate with social work, chaplaincy, and other supportive services as needed. Interdisciplinary Collaboration 
• Work closely with pediatric cardiovascular surgeons, cardiologists, anesthesiologists, nurses, and allied health professionals to develop and implement individualized care plans
• Participate in case reviews, quality improvement initiatives, and team meetings to enhance patient outcomes
• Serve as a liaison between the hospital and community resources to facilitate continuity of care

Position Requirements

• BSN required
• Current unrestricted Delaware RN License or applicable Multistate RN License required
• An American Heart Association BLS and PALS required upon hire
• Minimum of 3 years nursing experience, with at least 2 years in pediatric cardiovascular care or surgical nursing required. 
• Experience in patient navigation, case management, or care coordination is desirable

Nemours Children’s Health is an internationally recognized children’s health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children’s hospitals — Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we’re on a journey to discover better ways of approaching children’s health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child’s world a place to thrive. It’s a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children’s and how we go well beyond medicine, visit us at www.nemours.org.