Director, Supply

Why Shiftsmart

We’re building the Amazon of labor. We’re a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of 4M flexible workers (ranked #3 in the App Store) to create scalable labor solutions for the largest companies and government agencies in the world like Walmart, PepsiCo, Starbucks, and Circle K. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple employers through a digital marketplace. We’re one of the fastest-growing scaleups in the country. We’ve grown 2-3x each year since we started and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures…and we’re only getting started.

Mission: What we do and why we need you

The mission of the supply leader is to build and grow the Shiftsmart ecosystem by both recruiting enough partners to fill shifts for our customers and retaining and growing the best partners through loyalty and retention programs.  The successful supply leader will thrive in three areas - growing supply in new markets, improving the platform and the offering to increase loyalty and retention, and using their knowledge to inform the direction of company growth. 

For supply growth in new markets, this leader will own all execution from marketing and app downloading through ensuring partners fill their first shift (acquisition, orientation, live support).  In addition, this leader will continuously improve retention and loyalty programs over time to increase lifetime value of existing partners. 

This leader will also be critical in informing where and how the company grows through their role in attracting partners to the platform.  He or she will manage a team and own the operational execution and ongoing updates of the Shiftsmart app to deliver these outcomes.

This role is based in New York City (HQ) with typically 3+ days in office and up to ~15% travel required.

Outcomes: What problems you will solve

Your role will continue to evolve over time but your main responsibilities initially will be to 1) achieve targets for adding partners and 2) improve the platform to enhance the loyalty and retention of partners.  You will manage your team to do this by:  

• Setting and achieving the daily, weekly, and monthly targets for partners downloading the app, being oriented, and filling their first shift

• Working closely with the engineering team to improve the Shiftsmart platform to encourage loyalty and retention of Shiftsmart partners

• Managing the digital acquisition team to ensure enough partners are entering the ecosystem

• Managing the orientation team to ensure sufficient qualified workers are ready for a shift by executing orientations (in person and remote) and overseeing a live shift support system to increase partner success during first shift 

• Creating and executing strategies to ensure maximum reasonable fill rates while managing to a specific budget

• Continue to develop new and better ways to use the platform to attract and retain quality partners

• Manage employees in their use of analytical tools like Google Sheets, SQL, and additional resources to gather and analyze data to develop insights and inform decisions

• Analyze outcomes, often daily, and triage issues, taking action where possible and escalating when required

Competencies: Who you are

Do you have what it takes to acquire new partners successfully and fundamentally change labor? Here are the attributes you’ll need:

• Self-starter: 8+ of experience with the potential, motivation and ambition to grow and thrive in a fast-paced environment.

• Results driven: Takes pride in and has a track record of hitting or exceeding targets; persists in accomplishing objectives despite obstacles or setbacks. Success will be measured against the required quota of new partners graduating into the regular supply base on a daily or weekly basis. You will be required to flexibly adapt and manage to outcomes even when situations change and circumstances evolve.

• People manager: You will manage a team, helping them prioritize and execute and working side-by-side with them as need to achieve the company’s outcomes.

• Problem solver: You thrive working through and solving problems, quickly learn and adapt to new situations, and can synthesize the abstract into the concrete.

• Highly organized: You plan, organize and execute in a highly structured way and relish bringing formality to ambiguity, ruthlessly prioritize, and feel organization is second nature to you.

• Independen