Program Manager

BGIS is currently seeking a Program Manager to join the team in FL, US. 

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

RESPONSIBILITIES

This person will be responsible for:

Program Management

• Completes assigned projects by utilizing appropriate resources effectively and balancing the customer requirements with the agreed upon strategies of the company.
• Determines and facilitates the usages of resources, internal and external, required for the project.
• Responsible for the successful management and completion of projects.
• Responsible for the definition of customer project requirements.
• Own, manage and implement the project schedule as a project management and client management visibility tool, establish schedule to meet or exceed customer requirements.
• Provide ongoing updates to internal team and customers regarding project status and progress.
• Work to balance competing customer production priorities and negotiate compromises among projects.
• Ensure all Projects are performed safely and in accordance with the BGIS Safety Policies/Procedures.
• Oversee the document management process to ensure procedures and standards are established, maintained and performed. 
• Capture all customer impacting and non-customer impacting events in order to become more equipped to be proactive and preventative (Problem/Incident Management (PIM).
• Ensure compliance by capturing and consolidating training into a single system and produce high level reporting.
• Establish Key Performance Indicators, and Key Factors to be used in the Measurement and Verification Phase.
• Diagnose and repair complex control systems malfunctions requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software.
• Provide proposals for retrofits, upgrades and/or enhancements to existing equipment.

Client Relations

• Responsible for ensuring high customer and employee satisfaction while maintaining profitability.
• Ensure customer project information such as sales, orders, job worksheets, and site information is forwarded to other departments such as operations and accounting to ensure quality customer service, timely billing, and financial management of the project.
• Document, manage and appropriately escalate project and customer issues and concerns.

Communicate

• Communicate with other BGIS Departments to ensure agreements are successfully managed, opportunities are maximized, and customers are satisfied.
• Evaluate industry standards as new standards emerge for best practices, and closely coordinate these potential opportunities with our clients and share all applicable information abroad.
• Ability to clearly explain technical information internally and externally to the customer.
• Other duties as assigned.

REQUIRED EDUCATION, KNOWLEDGE, and ABILITIES

• Must have demonstrated proficiency for all the responsibilities of a Critical Facilities Engineer.
• Journeyman HVAC commercial experience 
• Bachelor’s Degree in Business, Facilities Management, Construction Management, Engineering or equivalent field of study or equivalent work experience required. 
• Five (5) years of experience in facility management or related field required.
• Knowledge of Data Center Operations and System configurations required.
• Five (5) years of experience in critical electrical industry preferred.
• Professional affiliations preferred (24x7, IFMA, and Data Center Pulse).
• Intermediate knowledge of Microsoft Office Suite - Word, Excel, Outlook and Visio required; working knowledge of SharePoint required.
• Expert knowledg