Catering Sales Manager

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The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Catering Sales Manager is responsible for driving the social catering business. He/she will develop new social catering business while also acting as a liaison between clients and operating departments to ensure repeat business and the successful execution of all events.

Job Description

                                                                                                                                   

Work Environment

This position works mostly in an office environment.

Physical Demands

• Standing/sitting for extended periods of time and moving about the hotel.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Expected Hours of Work

• Ten to twelve hour shifts sometimes required.
• Must be flexible to work variable days of the week to include weekends and holidays.

Education and Experience

• High school degree or equivalent required. College course work in related field preferred.
• A minimum of 5 years of social catering sales experience in a luxury food and
• Sales experience in a hotel preferred.

Principle duties and responsibilities (Essential Functions) include:    

Operational/Functional:

• Achieve personal, team, and hotel catering revenue goals.
• Prepare and present effective and persuasive presentations to prospective clients.
• Negotiate, prepare, write and submit contracts in a timely manner.
• Engage with clients and collaborate with key members of the F&B team to ensure complete guest satisfaction.
• Inspect banquet and meeting space regularly and make necessary recommendations for repairs and improvements.
• Review event sheets and BEOs. Develop revenue forecasts and make revisions and adjustments as necessary.
• Create special themes and develop attractive menus.
• Prepare and distribute all Banquet Event Orders (BEO). Ensure all BEO paperwork is completed in a timely and accurate manner. Attend daily BEO meetings.
• Coordinate functions and activities with other department heads as appropriate and communicate the Meeting/Event planner’s needs to the appropriate staff.
• Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders.
• Check function/Event room set ups prior to client arrival, ensuring all details agree with client’s requirement and hotel standards. Ensure deficiencies are corrected by appropriate personnel.
• Arrange and conduct special events, site inspections, and off-site presentations for potential clients.
• Maintain high standards of personal appearance and grooming.
• Perform any other job-related duties as assigned.

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Ability to prepare signage for catering functions.  Ability to create special themes and menus. 
• Must have a track record of success for selling and interpersonal skills.
• Must have a high level of creativity for new ideas and service upgrades to improve our guest experience.
• Must have a strong knowledge of food and beverage products and current
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize and organize work assignments.
• Extensive knowledge of hotel and hospitality industry.
• Delphi and Opera PMS experience a plus.
• Proficient with Microsoft Office Suite or related software.

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