Product Owner - Operations AI & Digital Transformation M/F

<p> </p> <p>Location : <span>Ireland, UAE, Egypt, Philippines</span></p> <p> </p> As the Product Owner for Operations AI &amp; Digital Transformation, you will spearhead the design, delivery, and ongoing improvement of AI-powered automation and decision-support tools throughout Health Operations. Although the primary focus will initially be on Claims, this role will expand to drive AI innovations across the wider Health business Operations landscape. <br/>This is a prominent individual contributor position within our global transformation team. You will work closely with Operations leaders, internal stakeholders, and external partners to ensure initiatives are thoughtfully crafted and successfully scaled. The ideal candidate will blend deep Operations expertise with AI product management skills, strong data and analytical proficiency, and the ability to translate business requirements into effective technological solutions. <p> </p><p> </p> <p><span><span><strong><span>What we do</span></strong></span></span></p> <p> </p> <p><span>Responsibilities include, but are not confined to, the following:</span></p> <p> </p> <p><span><strong><span>Product Ownership &amp; Delivery</span></strong></span></p> <ul> <li><span>Lead the design, development, and ongoing enhancement of AI-powered automation and decision support solutions within Health Operations, starting with Claims.</span></li> <li>Convert business needs into comprehensive user stories, acceptance criteria, rules, and prioritized backlogs.</li> <li>Collaborate closely with internal teams and external vendors to conduct discovery, testing, and deployment activities.</li> <li>Ensure digital solutions align with operational goals, seamlessly integrate with existing systems, and can scale regionally.</li> <li>Maintain a transparent roadmap for improvements informed by performance data, operational feedback, compliance standards, and user insights.</li> <li>Serve as a proactive advocate for AI-driven transformation by clearly showcasing business value and driving adoption.</li> </ul> <p> </p> <p> </p> <p><span><strong><span>Process Transformation</span></strong></span></p> <ul> <li>Collaborate closely at the outset with Claims leadership, then expand engagement across the broader Operations teams to grasp business goals, confirm opportunities, and synchronize priorities.</li> <li>Facilitate workshops and design sessions to clearly outline solution scope, rules, and decision-making logic.</li> <li>Champion operational readiness by overseeing user training, preparing documentation, and managing change effectively.</li> <li>Support governance processes to guarantee that automation rules and decisions stay compliant, auditable, and rigorously controlled.</li> </ul> <p> </p> <p><span><strong><span>Skateholder Engagement</span></strong></span></p> <ul> <li>Serve as the main liaison connecting Operations functional teams, Operations Support teams, IT, and vendor delivery teams.</li> <li>Provide senior stakeholders with clear progress reports, risk assessments, and results via structured updates and dashboards.</li> <li>Work closely with Data Analytics, Operations Support, and Regional teams to guarantee solutions deliver effective reporting features and comply with all relevant regulations.</li> </ul> <p> </p> <p><span><strong><span>AI Governance, Compliance &amp; Risk Management</span></strong></span></p> <ul> <li><span>Ensure all solutions adhere to group standards, global regulatory requirements, and evolving obligations.</span></li> <li><span>I</span>dentify potential compliance gaps in the use of AI tools and policies, implementing corrective measures as necessary.</li> <li>Collaborate closely with Compliance, Legal, and Risk teams to guarantee thorough documentation, transparency, and ongoing monitoring.</li> </ul> <p> </p> <p> </p> <p><strong><span><span>Performance &amp; Continuous Improvement</span></span></strong></p> <ul> <li><span>Define and monitor key performance indicators (KPIs) such as reducing cycle time, eliminating manual touchpoints, and improving accuracy. </span></li> <li><span>Continuously track platform performance and user adoption to foster ongoing improvements and refinements. </span></li> <li><span>Support the creation of best practices and reusable frameworks to guide future automation projects within Operations.</span></li> </ul> <p> </p> <p> </p> <p><span><strong><span>What you will bring</span></strong></span></p> <p> </p> <p><span>To be successful in this position you will need to have the following skills / experience:</span></p> <p> </p> <p><span><strong><span>Essential</span></strong></span></p> <ul> <li><span>Degree or relevant professional qualifications in business, operations management, or a technical discipline.</span></li> <li><span>A</span>t least 3 years of experience in operational improvement, digital transformation, automation, or product ownership.</li> <li>Experience in regulated process industries, ensuring AI-enabled