Multicultural Executive Host - Chinese Specialist

JOB SUMMARY: 
Drives revenue by recruiting, managing and developing a book of VIP patrons. Must be 21 years or older and fluent in the Chinese lanagage. 

ESSENTIAL JOB FUNCTIONS: 
• Relays and amplifies the benefits of Caesars Rewards membership and associated 
amenities
• Establishes and maintains the good will of VIP patrons through personal interaction
• Represents Horseshoe Baltimore at on-property and off-property events. 
• Drives incremental income through booked trips and increased patron loyalty
• Extends invitations and books patrons for special events
• Books patron travel and hotel to Caesars Entertainment locations 
• Analyzes patron account data to make strong business decisions for extending comps, event invitations and incentives to drive business 
• Conveys terms of loyalty program and incentives to current and future patrons
• Serve as Caesars Entertainment Brand Ambassador
• Partners and develops trusted relationships with other departments and team members

EDUCATION AND EXPERIENCE: 
• Bachelor’s Degree or comparable experience preferred 
• Minimum of 5 years in gaming, marketing, entertainment or public relations 
• Proven customer service and telemarketing experience 

QUALIFICATIONS: 
• Fluent in speaking and writing Chinese (Mandarin & Cantonese) 
• Able to translate scripts and marketing materials in Chinese (Mandarin & Cantonese) 
• Knowledge and understanding of Chinese culture, customs and traditions
• Thrives and excels in being a member of a high-performance team
• Mastery in making patrons feel special / Family Style Service
• Excellent English-language writing and verbal communication skills 
• Excellent personal and mass email writing skills
• Excellent phone, text and telemarketing skills
• Computer literate and proficient keyboard typing skills
• Ability to quickly grasp and use computer apps, programs and databases
• Comfortable with managing administrative responsibilities
• Ability to adapt in an ever-changing work environment
• Proven account management analytical skills
• Ability to develop work strategies and manage multiple job responsibilities 
• Proven ability to solve guest issues with integrity and professionalism especially when dealing with high pressure circumstances
• Must possess strong relationship building skills and demonstrate the ability to influence and partner with all internal departments
• Must be able to work flexible hours including weekends / holidays and accommodate last minute schedule changes
• Must be able to work outside of scheduled work hours and be on call 24/7
• Ability to manage confidential and sensitive information.
• Serve as a role model to other Caesars Entertainment Team Members and as a citizen of the community
• Adheres to all regulatory, company and department policies and procedures 

PHYSICAL, MENTAL & ENVIRONMENTAL REQUIREMENTS: 
• Must be able to sit, stand or walk for long periods of time (4 hours) 
• Must be able to move in and around on the casino floor quickly 
• Visual and auditory range must include immediate environment
• Must be able to operate necessary office equipment (printers, computers, etc.)
• Must have the ability to push, pull, reach, bend, twist, stoop, lift and kneel
• Must be able to work in a noisy environment and may be exposed to guests who use tobacco products
• Must maintain clean appearance and dress in professional business attire (Formal
apparel, costuming or company issued branded clothing will be required from time to
time.)