Parts Counter Lead

Overview

Stewart & Stevenson is Now Hiring a Parts Counter Lead at 2701 N Cage Blvd, Pharr, TX 78577. The Parts Counter Lead provides parts & technical assistance to Parts Counter employees. The Parts Counter Lead provides a high level of service to internal and external customers with expert knowledgeable about parts and accessories and locates parts within current inventory or from other sources.

Responsibilities

• Providing expert knowledge in determining parts and product needs for customers.
• Providing oversight and technical support to Parts Counter employees.
• Working closely with warehouse and other staff in retrieving and delivering material purchases to internal and customers.
• Accessing warehouse inventory storage to retrieve, replace, and return parts as required to complete sales.
• Placing purchase orders, as required, to acquire materials needed by customers.
• Monitoring open purchase orders to ensure items are received and billed in a timely manner.
• Maintaining records, files, and internal documents to provide information on customer, dealers, applicable discounts, and contact information.
• Complying with all warehouse rules, regulations, policy, and other requirements while in warehouse area.
• Maintaining a strong, personal commitment to the safety culture.
• All other duties as assigned.

Qualifications

• Expert-level knowledge of parts and supplies.
• Effective problem-solving skills; identifying and resolving problems in a timely manner to best meet customer needs.
• Commitment to a standard of excellence in customer service by responding promptly to customer needs and soliciting customer feedback to improve service.
• Shows superior written and oral communication skills, speaks clearly and persuasively in positive or negative situations, and responds well to questions.
• Contributes to building a positive team environment through commitment, respect, and communication.
• Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability.
• Shows organizational support by consistently following policy and procedures.
• Measures self against standard of excellence and motivates self to continually achieve.
• Shows adaptability by effectively responding to frequent change, delays, or unexpected events.
• Exhibits superior dependability by consistently arriving to work on time and as scheduled.

Education/Experience:                                 

• Expert knowledge of parts and inventory software programs and procedures.
• At least 10 years of industry experience.
• High school diploma or general education degree (GED) or equivalent combination of education and experience.
• Must maintain Forklift Certification License (Training and Certification provided by employer)