Client Access Specialist

Who We Are

RYNO Strategic Solutions is an innovative, full-service digital marketing company with 350+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.

Our Mission

Connecting people to local businesses that improve the quality of their lives.

Our Values

• We prioritize INTEGRITY and transparency in every interaction, building trust and delivering lasting value.
• We aim for EXCELLENCE in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team.
• We take ACCOUNTABILITY for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results.
• We think differently, pursue INNOVATION relentlessly, and embrace every challenge as an opportunity for growth.
• OBJECTIVITY drives our decision-making because data-backed solutions plus industry expertise wins every time.

Summary of Position

We are seeking a highly organized and detail-oriented Client Access Specialist to support our Project Managers in the execution of digital marketing projects, including website builds, SEO, paid media, landing pages, and more. A critical responsibility of this role is to streamline the process of collecting client deliverables, specifically access items (e.g., Google Analytics, Google Business Profile, WordPress). You will act as the primary liaison between clients and our internal team to ensure that required access is secured efficiently and without delay. You will also support Project Managers in administrative work ad hoc.

Position Responsibilities

• Proactively coordinate with clients to collect required access items for digital marketing projects
• Serve as the primary point of contact for clients regarding deliverables, providing guidance and support to streamline the process
• Schedule and host live meetings or screen shares with clients to walk them through access setup and delivery when necessary
• Track and document the status of client deliverables, ensuring all required items are received on schedule
• Collaborate with Project Managers to identify and resolve delays or barriers in securing client deliverables
• Assist with timeline risk management by helping clients provide deliverables ahead of their due dates
• Proactively communicate with Project Managers and Clients how their deliverables are impacting their timelines
• Develop and maintain clear documentation for access requirements (e.g., checklists, guides, FAQs) to improve the client experience
• Escalate issues or delays to Project Managers or leadership when needed to avoid project disruptions
• Assist with administrative work on website projects such as creating meeting notes and documentation, writing emails, updating project management software tasking, and more

Requirements

• Bachelor’s degree in Marketing, Communications or Business Administration preferred
• 2+ years of project coordination or asset gathering experience
• Experience in a fast-paced, high-volume digital marketing agency highly preferred
• Proficiency in Microsoft Office (Word, PowerPoint, Excel, Outlook, Teams)
• Experience with CRMs and project management tools (Salesforce, Wrike, Hive, ClickUp)
• Familiarity with Google Analytics, Wordpress and Google Business Profile highly preferred
• Strong organizational and time management skills with the ability to manage multiple tasks simultaneously
• Exceptional communication and interpersonal skills, both written and verbal
• Ability to explain technical processes to non-technical stakeholders in a simple and friendly manner
• Self-motivated, proactive, and results-driven

The total compensation for this salaried nonexempt opportunity includes a base salary of $40,000 to $50,000, plus benefits. This target compensation range is subject to multiple factors including role, level, experience, and location. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range.

Benefits

We’ve got you covered!

RYNO is proud to offer a variety of benefits to support employees and th