Senior Director, Community Account Sales

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for leadership and direction of the Strategic Partnerships and Commercial Development Sales organization's efforts to maximize sales revenue and meet corporate objectives. Leads and executes strategies to increase and retain commercial accounts. Oversees contracts for new and existing accounts and works across units to deliver quality customer service to all accounts. Provides leadership and direction for diverse and complex functions. Contributes to the development of the organization's business strategy. Interprets business strategy and develops organizational objectives to align with this strategy. Typically manages multiple teams of professionals.

Job Description

Core Responsibilities

• Recommends alternatives or adjustments to correct problems or solidify successes in the perspective of current and proposed sales strategies. Identifies and drives improvements to create efficiencies with regards to cost and performance. Develops and oversees the execution of strategies and tactics to improve and secure commercial customer growth in multi-dwelling units.
• Develops and manages the annual budget. Collaborates with Managers and Analysts to understand capital needed for business unit activities and operating expenses.
• Works with Managers to build and maintain a targeted sales approach by leading in-depth research and analysis of territories. Partners with Marketing to identify and market to multi-dwelling units/communities that are currently served by competitors.
• Oversees contracts including renewals and new contracts. Negotiates when needed. Reviews contacts for accuracy. Ensures right of entry and easement agreements are secured.
• Establishes partnerships and coordinates efforts with other internal organizations to ensure maximum effectiveness of the sales organization. Works with audit and direct sales to coordinate audits and maintenance of bulk and individual complexes.
• Maintains Company's high level of visibility by ensuring outreach to builders, developers and the general community.
• Maintains exceptional knowledge of the industry through strong relationships with key personnel.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

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