Enterprise Customer Success Manager

Your Mission

Cybersecurity is no longer only about technology, it’s about people.

Organizations around the world are realizing that the biggest vulnerabilities and the biggest opportunities sit with their employees. Building a strong security culture is becoming one of the most effective ways to reduce human risk.

At Hoxhunt, we help global enterprises turn their employees into their strongest line of defense.

As an Enterprise Customer Success Manager, your mission is to guide some of the world’s most complex organizations on that journey. You don’t step in to maintain accounts. You step in to shape outcomes.

You act as a trusted advisor to security leaders, helping them drive real behavioral change, prove measurable impact, and build programs that scale across thousands of employees and multiple markets.

You operate in complex, matrix organizations where success requires more than process. It requires judgment, credibility, and the ability to influence at every level.

This is where strategy meets impact. Where relationships turn into long-term partnerships. And where your work directly contributes to making organizations and people safer.

Your Role

You partner with global enterprise customers to drive adoption, value realization, and long-term success across their human risk and security awareness programs.

You operate as a trusted advisor to security leaders, guiding them through organizational change, aligning diverse stakeholder groups, and helping them build resilient security cultures that scale.

This is a strategic, consultative role focused on leading complex enterprise programs. You design and deliver tailored customer journeys supported by Hoxhunt’s scalable global operations, ensuring every customer achieves meaningful and measurable outcomes.

You work closely with internal teams across Implementation, Product, Sales, and Security, bringing everything together to deliver consistent, high-quality impact for your customers.

While experience in cybersecurity, human risk management, or security awareness is valuable, what matters most is your ability to understand complex environments, build trust, and drive change.

This role is designed for professionals who are comfortable operating in ambiguity, influencing senior stakeholders, and owning outcomes in complex environments.

What You’ll Do

• Own a portfolio of global enterprise customers and take full accountability for their success, growth, and long-term partnership with Hoxhunt

• Lead the full post-onboarding lifecycle including adoption, value realization, renewal execution, and customer expansion

• Act as a trusted advisor to security leaders, guiding them in building and evolving human risk programs

• Lead high-impact engagements such as QBRs, strategic reviews, and executive discussions

• Build and drive long-term success plans tied to measurable business and security outcomes

• Navigate complex, multi-stakeholder environments across regions and organizational layers

• Identify risks early and proactively drive mitigation plans

• Proactively identify and drive expansion opportunities together with Account Managers

• Partner cross-functionally with Product, Implementation, and Security teams to deliver high-quality outcomes for your customers

What We’re Looking For

• 5+ years of experience in Customer Success, consulting, or cybersecurity-focused advisory roles in B2B environments

• Proven success working with complex enterprise customers and multi-stakeholder organizations

• Strong executive presence with the ability to engage, influence, and challenge senior stakeholders

• A consultative mindset and the ability to connect customer initiatives to measurable business outcomes

• Experience operating in high-touch enterprise environments where success depends on navigating complexity

• Demonstrated success in driving renewals, expansion, or long-term customer growth

• Excellent organizational skills and the ability to manage multiple complex accounts simultaneously

• Comfort with data, insights, and reporting to drive clear actions and improvements

• High autonomy, strong ownership, and confidence using modern tools in your daily work

• Fluent written and spoken English is a must-have. German and or French are big advantages. Spanish, Dutch and other languages are considered a plus.

What sets you apart is your curiosity and depth. You don’t settle for surface-level understanding. You take the time to truly understand your customers’ business, their risks, and what success means for them.

Why Jo