Enterprise Data Office - Production Support Senior Analyst

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

The Enterprise Data Office Product Development Support Team role provides critical technical and business support for Global Citi Applications. The individual will leverage proven application support expertise to proactively engage Product Development, Technology, Reporting, and business lines, driving solutions for complex challenges. This is a highly collaborative role, requiring deep engagement with users to rapidly analyze and resolve reported issues, often in partnership with product development and technology teams. Success in this role demands strong analytical thinking, thorough attention to detail in data-driven judgments, and the ability to manage variable issues with significant business impact.

Responsibilities:

• Provide technical and business support for users of Citi Applications.

• Utilize good understanding of apps support procedures and ITIL concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.

• Participate in functional testing/data validations, disaster recovery testing, application releases and deployment into production.

• Perform post release validation checkouts after application releases.

• Perform monitoring of applications and provide timely notification to the customers for the ongoing production issues.

Qualifications:

• 4-6 years’ experience in handling production support activities, identifying and resolving technical issues.

• Knowledge of ServiceNow, Atlassian JIRA, Confluence, Agile methodology.

• Experience with basic Microsoft applications (Word, Excel, PowerPoint, MS Visio).

• Familiarity with MS SharePoint is a plus.

• Strong experience in Incident Management, Problem Management, issue tracking and reporting using tools.

• Excellent written and verbal communication and interpersonal skills to collaborate across diverse teams.

• Ability to communicate with technical and non-technical stakeholders to understand requirements and drive resolution of issues.

• Proven ability to work effectively with large, complex, diverse teams and manage multiple tasks efficiently.

• Strong organizational skills with the ability to navigate complex systems and management processes.

• Self-motivated and able to dynamically determine priorities, ability to plan and organize workload.

• Fluency in English.

Education:

• Bachelor’s/University degree or equivalent experience

What we can offer you:

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program

• Home Office Allowance (for colleagues working in hybrid work models)

• Paid Parental Leave Program (maternity and paternity leave)

• Private Medical Care Program and onsite medical rooms at our offices

• Pension Plan Contribution to voluntary pension fund

• Group Life Insurance

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines

• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join