Manager, Global Travel Safety and Operations

Job Description:

Reporting to the Senior Director, the Manager, Global Travel Safety and Operations will oversee the day-to-day relationship with Brown’s travel management company, will collaborate in establishing and managing relationships with travel suppliers, will assess and enhance travel booking resources, and will develop and support compliance mechanisms to align traveler registrations and procedures with the University’s global travel policy. The Manager, Global Travel Safety and Operations will train and update the Brown community on policy, procedures, and travel services and assist with the needs of Brown’s global travelers. Establishing and communicating processes that are clear, efficient, and promote stakeholder engagement and high-quality customer service procedures to serve the diverse needs of our faculty, staff, and student travelers is essential.

The Manager, Global Travel Safety and Operations provides critical support for the University’s travel risk management program, in partnership with the Senior Director. On a rotational basis and in the Senior Director’s absence, the Manager, Global Travel Safety and Operations provides back-up 24/7 emergency coverage for Brown University’s travelers and coordinates incident response management; therefore, work outside of normal business hours may be required on occasion

The Manager, Global Travel Safety and Operations will collaborate externally with vendors and partner organizations, as well as internally with a diverse array of campus stakeholders.

The Manager, Global Travel Safety and Operations will be the subject matter expert for the travel booking platform that supports the Brown University community of travelers.

Reporting to the Senior Director, the Manager, Global Travel Safety and Operations will oversee the day-to-day relationship with Brown’s travel management company, will collaborate in establishing and managing relationships with travel suppliers, will assess and enhance travel booking resources, and will develop and support compliance mechanisms to align traveler registrations and procedures with the University’s global travel policy. The Manager, Global Travel Safety and Operations will train and update the Brown community on policy, procedures, and travel services and assist with the needs of Brown’s global travelers. Establishing and communicating processes that are clear, efficient, and promote stakeholder engagement and high-quality customer service procedures to serve the diverse needs of our faculty, staff, and student travelers is essential.

The Manager, Global Travel Safety and Operations provides critical support for the University’s travel risk management program, in partnership with the Senior Director. On a rotational basis and in the Senior Director’s absence, the Manager, Global Travel Safety and Operations provides back-up 24/7 emergency coverage for Brown University’s travelers and coordinates incident response management; therefore, work outside of normal business hours may be required on occasion

The Manager, Global Travel Safety and Operations will collaborate externally with vendors and partner organizations, as well as internally with a diverse array of campus stakeholders.

The Manager, Global Travel Safety and Operations will be the subject matter expert for the travel booking platform that supports the Brown University community of travelers.

Major Responsibility:   Business Operations    40%

Supporting Actions:

• Serve as the subject matter expert on the global travel industry, keeping abreast of changes in the quickly evolving field, providing guidance and training to Brown travelers on use of the travel platform and working with travel providers to troubleshoot and mediate disputes between the travel booking tool and the Brown University community
• In collaboration with the Office of Strategic Procurement & Contracts, coordinates the strategic sourcing activities for the travel category (hotel, air, ground transport, etc.), and will develop, monitor, and maintain travel contracts and relationships with travel service providers. Will utilize spend data, market information, and operational objectives to identify opportunities that will create efficiencies to reduce cost and deliver long term value
• Is responsible for financial monitoring and reporting for the University’s global travel, providing and interpreting key metrics such as dollars spent by category, savings accrued through card programs and travel initiatives, effectiveness of travel service and supplier relationships, and satisfaction of cardholders and travelers
• Actively supports an