Senior Manager, Advanced Data Analytics and Insights

Job Description:

Position Description: 

Develops and delivers strategic analytical insights for personal investing by providing expertise in data analysis, experimentation, and visualization. Performs data analytics and insights using SQL, Adobe Analytics, Tableau and Snowflake. Uses a myriad of data sources such as digital analytics, performance statistics, and customer feedback to optimize customer experience. Applies an understanding of the nuances of a project, aligns business knowledge with targeted measures, and conducts A/B testing to improve outcomes against business objectives. Uses all data (structured and unstructured) across transaction, demographic, desktop, mobile, chat and call transcripts, and voice of customer to uncover opportunities to improve customer experience. Collaborates with business partners to identify trends and opportunities and translate insights into business growth. 

Primary Responsibilities: 

• Cleans, retrieves and analyzes large volumes of raw data using query languages and statistical software. 

• Analyzes large data sets to develop new processes, perform calculations, identify anomalies, and/or product new reporting capabilities. 

• Formulates and applies mathematical modeling and other optimizing methods to develop and interpret information that assists with decision making. 

• Delivers presentations of mathematical modeling and data analysis to management and other end users. 

• Oversees daily, weekly, and monthly metrics and reporting cycles across analytic environments. 

• Mentors junior team members. 

• Works in a fast-paced environment delivering tactical and strategic technology solutions. 

• Establishes and manages data analytics and insights projects. 

• Contributes to the estimation, planning, analysis, design, and development of projects. 

• Fosters innovative technology solutions to resolve complex business problems. 

• Supports democratization of data among business partners and builds self-serve data visualization tools that enable decision-making. 

• Continuously improves data analytics and insight capabilities and spreads that knowledge and expertise throughout the organization. 

Education and Experience: 

Bachelor’s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Business Administration, or a closely related field and five (5) years of experience as a Senior Manager, Advanced Data Analytics and Insights (or closely related occupation) performing data analytics and insights using SQL, Adobe Analytics, Tableau, or Snowflake in a large cross-channel enterprise environment. 

Or, alternatively, Master’s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Business Administration, or a closely related field and three (3) years of experience as a Senior Manager, Advanced Data Analytics and Insights (or closely related occupation) performing data analytics and insights using SQL, Adobe Analytics, Tableau, or Snowflake in a large cross-channel enterprise environment. 

Skills and Knowledge: 

Candidate must also possess: 

• Demonstrated Expertise (“DE”) extracting, transforming, and analyzing unstructured and semi-structured data – text content and customer-centered fe