Senior Director, Risk Management

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Reporting to the SVP, Enterprise Risk Officer, the Sr. Director, Risk Management is responsible for overseeing and managing the company’s operational risk, with a specific focus on third-party risk management, affiliate services, and operational resiliency. This person will play a critical role in ensuring the company’s operations are efficient, effective, and in compliance with regulations and industry best practices.

Job Description:

Key Responsibilities                                                                                           

• Drive adoption of the operational risk management framework for the company.
• Lead and enhance the company’s third-party risk management program, including due diligence, monitoring, and reporting.
• Establish and maintain effective relationships with key process owners and ensure that their services comply with the company’s standards and expectations.
• Enhance the operational resiliency program to ensure that the company’s critical operations can continue in the event of a disruption or disaster.
• Develop and implement metrics and reporting to effectively monitor and communicate the company’s operational risk profile to senior management.
• Provide advice and guidance to business units on operational risk management matters.
• Collaborate with internal and external stakeholders to ensure that the company’s operational risk management practices are aligned with industry best practices and regulatory requirements.
• Monitor and assess emerging operational risk issues and trends, and develop strategies to mitigate risks to the company.
• Manage and develop a team of operational risk management professionals.
• Prepare and provide regular updates to Parent and international Boards, authorized committees and working groups as appropriate.

Qualifications

To qualify, candidates must have:

• Bachelor’s degree in business, finance, or a related field; MBA or other advanced degree preferred.
• 12+ years of experience in operational risk management or a related field, with at least 5 years of experience in a leadership role.
• Strong knowledge of operational risk management frameworks, industry best practices, and regulatory requirements.
• Demonstrated experience in developing and implementing effective third-party risk management programs.
• Strong analytical and problem-solving skills, with the ability to identify and mitigate operational risk issues.
• Excellent communication and in