OFFICE ASSOCIATE

Agency: Department of Human Services
Class Title: OFFICE ASSOCIATE - 30015 
Skill Option: Keyboarding 
Bilingual Option: None 
Opening Date/Time 10/21/2024

Closing Date/Time: 11/01/2024
Salary: Anticipated Salary: $3,852 - $5,046 per month ($46,224 - $60,552 per year)
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 1
Plan/BU: RC014

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number  41877

Marketing Statement

 

Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Under direction; reviews and uploads Grant and SNAP overpayment documentation into the Integrated Eligibility System and requests changes into the Accounts Receivable System.  Responds to inquiries from Financial Recovery Coordinators, Local Office Staff and clients concerning the status of individual overpayment claims.  Performs difficult and responsible data entry and clerical functions. Exercises independent judgment; reviews returned notices and system produced reports for corrections and prepares items for data entry; screens and directs e-mail referrals, mail and phone inquiries pertaining to collection activity to staff.  Performs clerical support functions including keyboarding, sorting, mailing and data entry into personal computer utilizing a large variety of software programs.

Essential Functions

• Keyboards inter-office memoranda, disqualified recipient referrals, monthly reports including complex charts and statistical data, letters responding to inquiries regarding new established overpayments from clients, attorneys, collection agencies and legislators.
• Receives, reviews and forwards Overpayment Referrals from Local/Central Offices to staff to ascertain if data elements are present.
• Monitors and reviews daily Account Receivable System reports for data entries entered by Family Community Resource Centers for the establishment of new accounts and claims for clients who received Grant and SNAP overpayments from the Department.