About Vantage Data Centers

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Site Operations Department 

The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facilities Engineers (CFEs) working on shift. This team is the face of Vantage to our customers and the guarantee of business continuity and excellence of Operations of our campus as well as the performance of our customer installations. Using a Computerized Maintenance Management System (CMMS) to plan and track maintenance activities, the Site Operations Department is responsible for all preventative and corrective maintenance. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. 

Position Overview 

The Director, Site Operations owns the overall operations for one, or more, of our data center campuses and will directly manage a team of CFEs and/or manager-level positions.

The Director will interface with Reliability Engineering, Design Engineering & Construction and other resources to manage the overall campus.  

The Director will manage the workflow/work order management, training plans, event management, customer communications, hiring and performance management of the overall team.   

Essential Job Functions 

• Manage the operations and engineering functions at the property with the objectives of safely and effectively operating machinery and building systems 

• Manage the site team to ensure a high-level customer experience and the excellence of operations 

• Ensure availability and capacity targets are achieved and maintained for data centers and technical infrastructure for your assigned facility or facilities 

• Encourage and foster a team-oriented environment through positive feedback 

• Hold employees accountable on preventive/corrective maintenance of facilities equipment 

• Ensure customers are satisfied and any issues with their services are resolved quickly and efficiently

• Must understand the engineering and operational aspects of the building systems and recognize system performance deficiencies immediately and respond to operational and emergency situations 

• Ensure adequate training of all facility engineers and other personnel on electrical/mechanical equipment, system maintenance, repairs and operation 

• Be responsible for the implementation and application of Vantage policies on site relating to safety, security, quality, and information systems 

• Contribute to the documentation of crisis management of the site and application of its process 

• Work in collaboration with Vantage Operations at country level on all aspects of maintenance activities of the technical installations 

• Demonstrate and implement best practices for a smooth customer project implementation, with the aim of completing the project in accordance with the contract, at the agreed price and delivering all other contractual obligations fully 

Job Requirements 

• Bachelor of Science degree in an Electrical or Mechanical or Technical background or equivalent experience required 

• 10+ years of experience in facility/plant engineering and maintenance supervision, strongly preferred   

• 10+ years of direct managerial experience and interpersonal skills, strongly preferred 

• Experience in Data Center or Critical Infrastructure industries, strongly preferred 

• Experience and knowledge of physical security in a critical environment, strongly preferred 

• Strong communication skills (verbal and written) with the ability to communicate internally with team members as well as externally with vendors and other service providers 

• Proven track record of managing through periods of significant people, process and technology change. 

• Excellent planning and organisation skills with the ability to manage conflicting priorities and meet tight deadlines 

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