Customer Service Representative

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Position Summary

• Responsible for interacting by telephone, with patients, physician office, attorney

office, other providers and insurance companies to answer inquiries on claims

processing, account status, services provided, coding issues and care issues.

Principal Accountabilities

• Standards of Performance: Respect, Integrity, Compassion, Collaboration,

Stewardship, Accountability, Quality

Education

• High School diploma or equivalent

Licenses and Certification

• N/A

Experience and Skills

• Technical Experience- 1 year

• Billing and Account Follow-up Experience

• Computer proficiency and 10 Key

• Typing –minimum 40 wpm

• Promotes effective communication skills

Physical Activities

• Intermittent hand manipulation required

• Intermittent lifting and carrying of 20 pounds

• Sit for extended periods of time

• Wear headset

Role Specific Responsibilities

o Answers telephone inquiries to resolve outstanding interdepartmental or

external issues including managing voicemail option within guidelines.

o Assist in resolving payment issues.

o Accepts, process and report payments on outstanding account balances.

o Update patient demographic information.

o Provides requested information in a timely manner to the patient/customer

request within HIPPA guidelines.

o Stays current on completion of work lists and assigned reports and ensures

timely completion.

o Allows and processes adjustments/discounts per SIH policy for the insured

and uninsured.

o Stays current on the processes of other areas in order to respond accurately

to callers.

o Uses Home page and other department tools to respond accurately to

callers and refers calls within our guidelines

Compensation (Commensurate with experience):

$18.28 - $27.42

To access our Benefits Guide/Plan Information, please click the link below:

http://www.sih.net/careers/benefits