Customer Service Assistant

Company Description

About Us
At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Position Overview:
The Customer Service Assistant provides support to customers and clients by handling inquiries, processing requests, and ensuring a positive service experience. This role requires strong communication skills, attention to detail, and a customer-first attitude.

Responsibilities:

• Answer questions about products, services, and company policies

• Process orders, returns, or account updates

• Maintain accurate customer records and documentation

• Collaborate with other departments to resolve issues efficiently

Qualifications

• High school diploma or equivalent

• Prior experience in customer service or administrative support preferred

• Friendly and professional communication style

• Proficient in Microsoft Office and basic data entry

Additional Information

Benefits

• Competitive annual salary ($56,000–$60,000).

• Opportunities for professional growth and internal promotion.

• Comprehensive training and skill development programs.

• Supportive, team-oriented work environment.

• Paid time off and performance-based incentives.