Program Case Manager and Intake Specialist

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.

 

Major Duties

Under supervision of the Director for the Office of Equity and Compliance (OEC), the Program Case Manager and Intake Specialist is responsible for conducting a full range of moderate to complex, specialized assignments involving the use of sound judgment and discretion on a daily basis in support of the Director as well as investigators. The incumbent provides guidance on CSU policies related to discrimination, harassment, retaliation and sexual misconduct, conducting intakes of allegations of concerns, providing supportive measures and case management. 

• Responsible for preparing, drafting, and processing data, reports, and correspondence relative to investigations.
• Conducts intakes of concerns brought by staff, faculty, students, and third parties regarding discrimination, harassment and retaliation, including sexual misconduct reports.
• Triages and conducts preliminary assessment, assignment, and tracking of reports of alleged discrimination and harassment. Prepares initial Notice of Investigation and Notice of Non-Investigation for review by Office leadership.
• Assists with coordinating supportive measures, including the provision of campus support resources and referrals to community resources.
• Coordinates and prepares all materials related to hearings pursuant to state and federal regulations.
• Performs other duties as assigned.

*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://mycsun.box.com/s/hj3fr6wv2el033n4lanw725wzsim4y8w               

 

Qualifications

• Equivalent to graduation from an accredited four-year college or university.
• Equivalent to three years of full-time, relevant progressively administrative experience.
• Experience responding to reports of discrimination and harassment is preferred. Experience in data management and office management is a plus.

 

Knowledge, Skills, & Abilities

• Commitment and ability to thrive in a diverse community and promote/advance university-wide equity and inclusion efforts, and ability to work well with all levels of administration. Knowledge of higher education environment and issues preferred.
• Demonstrated organizational abilities and experience managing complex situations, records, data, and reports.
• Proficient in Microsoft Office applications.
• Knowledge of civil rights laws, in particular Title IX, Title VI, and Title VII.
• Demonstrated ability to communicate effectively both verbally and in writing with individuals of varied professional, educational, and experiential levels within a multi-faceted organization.

 

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more.
• Classification: Confidential Admin Support / 1176 / grade 2
• The anticipated HIRING RANGE: $6250 - $7084 per month, dependent upon qualifications and experience. The salary range for this classification is: $4687 - $11,223 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday; may include evenings and weekends.  
• This is a Regular position with a two-years probationary period. 
• The position is currently hybrid (3 days in office, 2 days remote); however, this is subject to change based on student and/or operational needs.

 

General Information

• Applications received through August 4, 2025, will be considered in the initial review and review of applications will continue until position is filled.
• This position is a sensitive position as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to