Claims Director, Professional Lines

Job Type:

Build a brilliant future with Hiscox
 

Our Claims Director, Professional Lines is an expert within professional liability lines with strong technical acumen and demonstrated leadership behaviors. This individual plays a critical role in achieving our mission in Claims to deliver exceptional service to our policyholders, achieve optimal claim outcomes and operate with a high degree of efficiency. They are responsible for upholding technical excellence for professional lines (MPL), tracking reserves and payment accuracy of complex claims, retroactive file review and ensuring claims handling is in adherence to internal best practices. In addition to leading high performing AVP’s, this individual is expected to foster a culture of technical excellence, provide input into our training efforts and be the go-to mentor for their team while having excellent interpersonal management skills.

Key Responsibilities:

• Leads, motivates and develops team of up to 6 AVP’s and approximately 30 indirect team members
• Responsible for delivery of Key Performance Indicators and adherence to Hiscox USA Claims Best Practices including (but not limited to) overseeing exposure and ensuring timeliness and  reserve adequacy
• Leads and executes on identified strategic business initiatives to deliver cost effective and innovative claim results, claim litigation strategy and provide consistent, high value customer experience
• Provide coaching, support, and performance feedback to teams as needed to ensure quality and performance standards are consistently met
• Active participant and leader with direct and indirect teams, including recruitment, onboarding, development, and coaching
• Identify training needs or opportunities and coordinate as needed to address competency gaps
• Drives litigation management behaviors and identifies trends and training opportunities to address same
• Leads and/or participates in ad-hoc Claims projects as needed
• Works directly with key stakeholders, such as UW and Claim Operations, to deliver on business needs, goals and important operational objectives.

Experience and qualifications:

• 10+ years of claims management experience or equivalent, including significant people management and leadership experience
• 7+ years insurance carrier claims handling experience, preferably within professional lines
• Ability to work in a fast paced, dynamic environment and flex priorities and strategic initiatives as needed
• Collaborative and solution-oriented with demonstrated success in managing challenging environments
• The ability to translate strategic thinking into tangible plans and delivery to effectively meet business objectives
• Strong operational skills, including both business process and systems, combined with a visible passion for the customer
• A strong track record of leveraging technology to innovate and improve business performance and efficiency
• Industry acumen and proven strong judgement to make sound claims and broader business decisions
• High learning agility and intellectual curiosity combined with the entrepreneurial spirit to work in a complex and global environment
• A proven track record of collaborating and managing stakeholders across all levels, including senior management

What we offer

• 401(k) with competitive company matching 
• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)  
• Company paid group term life, short- term disability and long-term disability coverage 
• 24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days 
• Paid parental leave 
• 4-week paid sabbatical after every 5 years of service 
• Financial Adoption Assistance and Medical Travel Reimbursement Programs 
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program 
• Company paid subscription to Headspace to support employees’ mental health and wellbeing 
• 2023 Gold level recipient of Cigna’s Healthy Workforce Designation for having a best-in-class health and wellness program 
• Dynamic, creative and values-driven culture 
• Modern and open office spaces, complimentary drinks 
• Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation 

About Hiscox

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key ar