Special Projects Tech Support Analyst (PSA, Opt 1)

Job Requisition ID: 48963 

Start date: 8/7/25
Closing Date: 08/21/2025
​Agency: Department of Healthcare and Family Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015 

BPIS: 09050
Skill Option: General Administration/Business Marketing/Labor/Personnel 
Bilingual Option: None
Salary: Anticipated starting salary $8281/monthly; Full salary range $8281 - $12,223/monthly
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCME
Merit Comp Code: 

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

 

Position overview: 

The Department of Healthcare and Family Services, Division of Medical Programs is seeking to hire a Special Projects Tech Support Analyst in the special projects support area of the Bureau of Technical Support. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to handle complex tasks in a fast-paced environment. We are looking for someone with excellent communication abilities, problem-solving skills, and a collaborative mindset to support our special projects team efficiently. The Special Projects Tech Support Analyst will play a key role in ensuring smooth operations and providing critical support to the bureau and across the department. 

The ideal candidate will possess a strong background in system analysis, data manipulation, and policy development related to Medicaid Management Information Systems (MMIS). This individual will demonstrate the ability to plan, direct, and evaluate programs, including the development and implementation of program goals and objectives. The candidate should be skilled in resolving administrative issues and recommending improvements. Additionally, the ideal candidate will have expertise in developing statistical reports for fiscal and utilization data, assisting in decision support related to Medicaid reimbursement and service needs. Strong experience in policy analysis, and interdepartmental collaboration, along with a solid understanding of system enhancements, will be key for success in this role. The ability to drive system changes, maintain up-to-date data for decision-making, and facilitate the resolution of MMIS system issues is essential.

HFS values employees with different backgrounds, life experiences, and talents. 

Employees receive a robust benefit package including:

• Monday-Friday work schedule
• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Health, Life, Vision, and Dental Insuranc