Customer Service Representative

We supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from a pioneering paints company that’s committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.

For more information please visit www.akzonobel.com.

© 2023 Akzo Nobel N.V. All rights reserved.

Your responsibilities

 

•    Efficiently manage order receipt, ensuring timely processing and fostering positive customer interactions.
•    Excel in the order-to-cash process, meticulously processing customer orders received via various channels such as email, phone, or direct customer contact.
•    Verify and process orders accurately, facilitating seamless transfer to logistics, while promptly addressing delivery and invoice discrepancies with the supervisor.
•    Act as the primary customer contact, responding to inquiries, addressing concerns, and striving to resolve complaints effectively.
•    Acquire in-depth knowledge of products and customers to provide optimal solutions, including suggesting alternative products or additional options.
•    Propose and implement improvements to streamline work processes, contributing to overall operational efficiency.
•    Ensure proper documentation by completing registration, filing, and archiving of customer service-related records.
•    Collaborate closely with the logistics team and field force to maintain consistency in customer service approaches, adhering to corporate policies and HS&E standards.

 

Our requirements

 

•    Understand customer needs and adept at building strong customer relationships.
•    Possess knowledge about products and their qualities, enabling effective communication with customers.
•    Easily express ideas and ensure customers comprehend information clearly.
•    Demonstrate strong Excel skills. 
•    Service-minded approach towards customer interactions.
•    Detail-oriented with excellent organizational and multitasking abilities.
•    Fluent in English.

 

What we offer

 

•    Competitive salary. 
•    Comprehensive medical coverage through Lux Med, including a dental package.
•    Access to modern work tools and office space.
•    Learning Cafeteria, including access to Percipio.
•    Flexibility to work in a hybrid model.
•    Dynamic work environment offering ample opportunities for growth and development.
•    Possibility to acquire professional certifications, such as Lean Six Sigma belts.
 

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 36235