Sr. Service Reliability Engineer

About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work:
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

Corporate Overview
Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.
Protection Starts with People.  Proofpoint.
 

The Role

As a Service Reliability Engineer at Proofpoint you will be responsible for provisioning, maintaining, and scaling our production services and server farms across multiple data centers and in hyperscaler environments like AWS. You will contribute to the architecture to improve scalability, service reliability, capacity, and performance. You will write automation code for provisioning and operating this infrastructure at massive scale. You will work with development and QA on building pipelines and automation for delivering and deploying production applications to this infrastructure.

We are looking for passion, curiosity, attention to details, taking pride in one's work, taking ownership, and having ideas/opinions. If you’re the enthusiastic team player who cares about the infrastructure, remains calm in crisis, collaborates cross functionally, and easily writes code for automation we want to talk to you.

Your day-to-day

• Assist in the design, testing, and rollout of a Microsoft Exchange environment mixed with the Proofpoint Archiving Product line.

• Manage a heterogeneous (Linux/Windows) multi-site global 7x24 environment.

• Help ensure proper security, monitoring, alerting and reporting are in place for the infrastructure.

• Support multiple VMware vSphere environments. 

• Work with and provide cross training to other Operations team members to help ensure adequate overall coverage.

• Troubleshooting and resolving escalated issues.

• Capacity planning for all aspects of the infrastructure.

• Developing and maintaining processes, tools, and documentation in support of the production environment.  Experience with configuration management at scale is an asset.

• Participate in evaluation of new software, hardware and infrastructure solutions.

• Participation on-call rotation and be available 24/7 in an escalation capacity.

What you bring to the team

• BS or MIS in Computer Science, Engineering, or a related technical discipline, or equivalent experience.

• Strong working knowledge of Active Directory/Exchange Server/Windows Server internals and core systems services (Mailbox, Hub Transport/Edge Transport, Client Access, Database Availability Group, Active, Directory, Clustering, DNS, SMTP, DHCP, NFS, SMB, LDAP, etc.).

• Working knowledge of Linux and core systems services.

• Thorough understanding of Ethernet and TCP/IP networking.

• Experience running a medium to large scale Windows mixed environment.

• Ability to work on multiple projects in parallel while maintaining quality from start to finish.

• Skilled in consolidation and optimization of computing environment.

• Experience with the design, implementation, and maintenance of Microsoft Exchange & Active Directory.

• Excellent verbal and written communication skills. This position will be required to work with teams across the organization.

• Minimum of 5 years hands-on detailed Windows Exchange & Active Directory experience.

• Experience with public cloud providers such as AWS or Microsoft Azure.

Why Proo