ERP Operations Manager

Department
 

F&A ITS - Enterprise Applications and Services

About the Department
 

ITS collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services.   We provide secure, stable, and reliable infrastructure and applications to support the mission of the University.   We support and enable faculty research and teaching with the effective use of technology.   We simplify the technology experience for faculty, students, alumni, and staff, and we ensure technology is mobile-friendly and accessible.   We identify, manage, and mitigate the technology risks of the University.  

Job Summary
 

The University of Chicago is seeking an ERP Operations Manager in support of our new Oracle platform. As an Oracle Cloud ERP Operations Manager, the primary responsibility will be ensuring the smooth operation and efficient release management of Oracle Cloud ERP software within the University. This position will play a critical role in managing the ongoing operations of the ERP system, overseeing maintenance activities, and coordinating the release of new software updates. The ERP Operations Manager role will allocate 80% of their time to managing upgrades, bug fix and new releases, and the remainder on supporting the Director on strategy and relationships.

Responsibilities

• Determines the scope, timeline, resources, and dependencies for each quarterly release and enhancements, ensuring that release activities are aligned with business requirements and University objectives.
• Oversees the operation of the Oracle Cloud ERP system. Monitors system performance; identifies and resolves issues; and ensures optimal system availability and performance. Collaborates with technical teams to troubleshoot and resolve technical problems and coordinates with vendors for support as necessary.
• Collaborates with stakeholders to plan and coordinate the release of new software updates and patches. Develops a comprehensive release plan that outlines the scope, timelines, and deliverables.
• Works closely with stakeholders to assess the impact of software releases on existing business processes and systems.
• Coordinates configuration management activities to ensure system integrity and alignment with University requirements.
• Manages the execution of release activities with release lead.
• Collaborates with stakeholders and service delivery COE to ensure prioritization and proper communication, training, and support during the deployment phase. Monitors the progress of release activities and addresses any issues or risks that arise.
• Oversees incident and problem management processes for the Oracle Cloud ERP system. Coordinates with support teams to identify, prioritize, and resolve incidents and problems. Implements preventive measures and best practices to minimize the recurrence of incidents and problems.
• Monitors the performance of the Oracle Cloud ERP system and identifies areas for improvement. Analyzes system metrics, identifies bottlenecks, and works with technical teams to optimize system performance and enhance user experience. Stays updated on industry best practices and new features within Oracle Cloud ERP to identify opportunities for system enhancements.
• Provides support in maintaining the relationships with Oracle and other vendors to stay updated on the latest product releases, patches, and best practices. Coordinates with vendors for support and issue resolution, and leverages their expertise for system optimization and enhancement.
• Maintains accurate documentation of release activities, configurations, system issues, and resolutions. Prepares regular reports on system performance, incidents, and releases to stakeholders, management, and other relevant parties.
• Manages and coordinates resolutions on overall system defect queues.
• Maintains effective communication channels with stakeholders throughout the operation and release management processes. Provides timely updates on system status, release progress, and incident resolutions. Collaborates with stakeholders to gather feedback and requirements for system improvements.
• Provides management, leadership, and guidance to a team of configuration analysts and release management professionals. Fosters a collaborative and high-performing work environment, mentors team members, and provides opportunities for professional growth and development.
• Collaborates and coordinates with ancillary systems.
• Provides technical oversight and develops standards, guidelines, and processes for application systems.
• Advises decisions on project and infrastructure needs, including the evaluation of server technologies, languages, platforms, and frameworks. Develops timelines and project plans for the team.<