VP, Customer Success

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a VP, Customer Success in the United States.

This senior leadership role owns the strategy and execution of enterprise customer success across a complex national account environment within the healthcare space. It is responsible for driving customer retention, satisfaction, and expansion while ensuring strong financial performance and operational excellence. The VP leads large, high-performing teams of Customer Success Executives and oversees enterprise-level account strategy across multiple lines of business and regulatory environments. Acting as a key executive sponsor, the role builds and maintains C-suite relationships with strategic clients. It plays a critical part in shaping customer-centric transformation initiatives and aligning cross-functional teams around client outcomes. Operating in a highly matrixed and fast-paced environment, this leader ensures scalable operating models and measurable value creation for national accounts.