Spa Supervisor

ESSENTIAL JOB FUNCTIONS: 

• Employee relations, training, staff productivity, standards, and guest satisfaction issues. 
• Display a high level of maturity, discretion, tact, judgment and the ability to deal with confidential matters 
• Maintain knowledge and understanding of treatments/physiological effects/contraindications. 
• Interview prospective employees’ initial interview and make hiring recommendations to Spa Manager or Assistant Director. 
• Audit time and attendance. 
• Order approved staff inventory in Oracle and Stratton Warren. 
• Assist Spa Attendants and Receptionist with guest experience by answering telephones, checking in guests, making reservations, providing tours and maintaining daily cleanliness of facility during operating hours. 
• Create schedules for specific assigned teams with appropriate staffing levels according to business volumes; i.e. special events, holidays, weekends, groups, etc. 
• Required to have an operational knowledge of spa software, Microsoft applications, and email. 
• Act as a resource between employees and Spa Manager to resolve work related conflicts.  Review and advise on the appropriate resolution to problems, ensuring policy and procedures are consistently followed. 
• Use constructive feedback, motivation and short and long-term intervention to address problems that affect job performance. 
• Assist in maintaining appropriate pars of linens and back bar products. 
• Identify and recommend solutions when the department faces survey performance negative shifts. 
• Inform appropriate management of situations that may require further attention.  This includes but is not limited to: safety issues and concerns, OSHA compliance, ADA compliance, legal compliance, sexual harassment including employee and guests. Follow up to ensure resolution is achieved. 
• Maintain an attitude and philosophy consistent with the Caesars Entertainment mission, vision and values. 
• Work in a fast paced environment while maintaining a calm appearance. 
• Perform all other projects and responsibilities as required. 
• Comfortable around guests in a state of undress.

QUALIFICATIONS: 

• Previous Spa experience Recommended (1-2 year minimum) 
• Must be able to read, write and interpret inventory, purchasing, hospitality related terminology, Spa related terminology including the various treatment modalities, equipment, and products.
• High school diploma or equivalent 
• Excellent, reading writing and oral proficiency in the English language 
• An energetic, forward thinking and creative individual with high ethical standards and an appropriate professional image.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: 

• Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekend, and holidays to reflect the needs of the facility 
• Ability to occasionally lift up to 30 pounds
• Ability to grasp, use repetitive hand motion, finger dexterity, bend and reach
• Ability to hear, talk, see, write, use visual inspection, have hand-eye coordination
• Ability to frequently sit; occasionally stand and walk 
• Ability to occasionally push/pull
• Ability to occasionally use a step stool
• Ability to climb stairs
• Ability to use equipment and machines relating to the spa
• Ability to occasionally tolerate extreme inside temperatures