Patient Access Associate - Central Scheduling/Financial Clearance (Full-time; days) - LCMC Health Westpark Campus

🌟 Help Patients Navigate the Financial Side of Healthcare—with Confidence and Compassion 

As a Patient Access Associate – Financial Clearance, you play a key role in helping patients feel informed, prepared, and supported before they receive care. 

From scheduling appointments and verifying insurance to explaining financial responsibility and collecting payments, you help create a smooth experience from start to finish. Your attention to detail and ability to communicate clearly helps prevent delays, reduce confusion, and ensure patients can focus on what matters most—their care. 

You’ll work closely with patients, providers, and care teams in a fast-paced healthcare environment where accuracy, empathy, and teamwork make all the difference. 

💼 What You’ll Do 

• Schedule patient appointments and coordinate registrations  

• Verify insurance coverage, eligibility, and demographic information  

• Create and update patient accounts accurately and efficiently  

• Collect and scan required documentation, including IDs, insurance cards, and authorizations  

• Explain copays, balances, estimates, and financial responsibility to patients  

• Collect point-of-service payments and support financial assistance processes when needed  

• Resolve registration and work queue errors in a timely manner  

• Communicate updates clearly with providers and internal teams  

⚡ What Makes You Great in This Role 

• You’re detail-oriented and highly organized  

• You can explain complex information in a calm, patient-friendly way  

• You thrive in a fast-paced environment with multiple priorities  

• You balance compassion with confidence during financial conversations  

• You enjoy helping patients feel informed and supported  

🧠 What You Bring 

• Strong customer service and communication skills  

• Ability to multitask and problem-solve efficiently  

• Comfort working with insurance verification, patient registration, and financial processes  

• Attention to accuracy and confidentiality in all patient interactions  

📋 Minimum Requirement 

• High School Diploma or GED (or equivalent experience)  

🎯 Why This Role Matters 

Healthcare can feel overwhelming—especially when insurance and financial questions are involved. 
Your role helps patients navigate the process with clarity, confidence, and support while helping care teams operate more efficiently.  

💙 Make a difference—one patient, one conversation, one visit at a time!