Jobs and Careers

Manager, Account Management (Remote)

Birmingham, United StatesRemotefull_timeVerifiedPosted 10 Oct 2023

About the role

We’re looking for a Manager of Account Management at Fleetio! In this role, you’ll develop and execute a strategic vision aimed at maximizing the value our customers receive from our products and services.

Account Management is a sales function at Fleetio and you’ll report directly to the Chief Revenue Officer. You will build and lead a team that will work side by side with Customer Experience to lead customers to expansion and predictable renewal outcomes.

About Fleetio

Fleetio (pronounced "flee-tee-oh”) is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. Transportation technology is a hot market, and we’re leading the charge, with raving fans and new customers signing up daily.

What makes us special, you might ask? We’ve been remote-friendly since 2012 and have been recognized as Birmingham Alabama’s Best Places to Work five years in a row. We have over 200 employees all over the United States, Canada, and Mexico, and have over 5,000 paying customers in 70+ countries. It’s an exciting time at Fleetio as we’re growing 50+% year on year and have just closed our Series C round led by our incredible investment partner, Elephant. We’re building the fleet management platform of the future – the single screen for fleet managers to drive their businesses forward.

More about our product and company:

Fleetio product overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU
Our careers page: https://www.fleetio.com/careers
Check us out on Glassdoor (i.e., people love working here): https://www.glassdoor.com/Reviews/Fleetio-Reviews-E1745407.htm

What you'll be doing

Partner with the CRO to create and drive the revenue growth strategy for existing accounts.
Provide coaching & development to an existing team of Account Managers.
Attract and hire top talent to grow the team heading into 2024.
Collaborate with our Customer Experience team to create & refine the ways in which we work together to deliver customer value.
Develop a customer engagement motion that creates the right touch points (such as business reviews) leading to a positive renewal outcome.
Implement an outbound prospecting motion that leads to off-cycle expansion opportunities.
Contribute thought leadership & insight to the wider Sales Leadership team.
Work closely with Business Operations, Marketing, Product Management to develop both growth & risk mitigation strategies.
Be a steward of Fleetio’s culture and deliver a positive impact to the company & its people.
Don’t forget to mention “coffee” in your application so we know you read this.

What's in it for you

Great base salary and generous commission plan with no cap.
Join a “ground floor” initiative and help develop a winning strategy focused on growing revenue from current customers.
Be a part of an incredible team of “A” players who go above and beyond to make Fleetio a successful company. We’re a customer-centric team with a great product, excellent support, and countless happy customers.
Work remotely (within the United States) or at our Birmingham, AL HQ. We strive to promote a strong remote working culture and have done so since the beginning (2012).

Requirements

6+ years experience in a quota carrying sales role, part or all of which was focused on account management.
2+ years of leadership or team lead experience.
Track record of performance in multiple customer segments, SMB up to Enterprise.
A track record of operational excellence and process rigor.
Exposure to coaching methodologies and techniques to drive performance & growth.
Desire to build, combined with scrappiness and agility needed to stand up a new function.
Ability to travel for customer engagements or to Fleetio HQ for meetings.
Level up if you know a thing or two about cars and engines.

Benefits