Sr Analyst, Customer Service (onsite)

Date Posted:

2025-10-24

Country:

United States of America

Location:

HKS31: US041-Lenexa, KS 15701 W 95th Street , Lenexa, KS, 66219 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance:

None/Not Required

We are hiring for a Customer Service Representative in Lenexa, Kansas. The Customer Service Representative will report to the Customer Service Manager and serve as the focal point between operations and the customer to ensure timely response to all inquiries. Performs duties related to overall customer service. Serves as customer interface on order status and delivery. Maintains knowledge of Collins Aerospace organization and products to provide the appropriate information and support to customers. Consistently documents customer service needs to identify patterns and maintain quality.

What You Will Do:

• Performs duties related to overall Customer Service.

• Serves as customer interface on product status and delivery.

• Maintains knowledge of RTX organization and products to provide the appropriate information and support to customers.

• Consistently documents customer service needs to identify patterns and maintain quality.

• Performs Order Administration duties including, but not limited to:

• Data Entry

• Service estimate editing & submission

• Delivery/Shipment creation

• Works in a team environment, but also has the capacity to tackle tasks under minimal supervision after training is completed.

Qualifications You Must Have:

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience

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Qualifications We Prefer:

• Proficient in MS Office products (Word, Excel, PowerPoint, Project, etc.)

• Customer facing experience

• Aerospace, manufacturing, production, engineering industry experience

• Superior organizational skills

• Strong sense of urgency and ability to prioritize competing tasks

• Exceptional written and oral communication skills

• Able to anticipate needs and shows initiative

What We Offer

Some of our competitive benefits package includes: 

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

• Tuition reimbursement program

• Student Loan Repayment Program

• Life insurance and disability coverage

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Ovia Health, fertility, and family planning

• Adoption Assistance         

• Autism Benefit

• Employee Assistance Plan, including up to 10 free counseling sessions

• Healthy You Incentives, wellness rewards program

• Doctor on Demand, virtual doctor visits

• Bright Horizons, child and elder care services

• Teladoc Medical Experts, second opinion program

•  And more! 

At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

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