Sr. Sales Office Manager 10200791

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Position Summary:   This position oversees the daily and long-term operation of the regional sales office.  Responsible for supporting a safe and efficient operation by promoting a zero-harm culture in partnership with the Regional Sales Manager and ensuring compliance with all safety standards. Serves as regional liaison between customers, sales, and organization for accurate communication and positive customer relations. 

Predominant Tasks:

 

1. Handle customer requests and complaints in an effective manner.

1. Manage LCM Contracts, payers, and codes, finalize machine specs, coordinate active timelines for rebuilds, as well as the point of contact for our customers.

1. Works closely with customers and sales engineers on longwall planning and forecasting. 

1. Works closely with Global Master Scheduling Manager and AMNO Master Scheduler to ensure slots are reserved for customers from forecasting information received and communicate in a timely manner any changes to customer schedule with machines that are required earlier or moved out. Communicate back to customer and sales staff.

1. Manage the Salesforce and SAP customer management information which includes but not limited to customer information, competitive information, equipment (Joy and competition), personnel, cases, tasks.  Also includes submitting information to Credit Manager for new customer creation and significant customer master changes.

1. Create opportunities and maintain database and QR for OE and AM opportunities and orders.

1. Review and input all change orders.  Work with customer and sales for accuracy of the change order specifications and pricing.  Create and submit change orders to customers to ensure customer provides updated purchase orders.

1. Prepare all SAP OE machine proposals and review for accuracy and consistency with regards to specifications and pricing.

1. Prepare all AM rebuild machine proposals and review for accuracy and consistency with regards to specifications and pricing.  Submit Margin approval forms to designated management personnel based on margin thresholds.

1. Create and maintain all OE and AM orders for the region which includes the accuracy and pricing so the orders can be invoiced, and the company can record the sale.

1. Function as the point of contact for the CRISP Program, interfacing with customers, engineering, and sales/service personnel.  Maintain parts inventory, process paperwork and maintain record keeping. 

1. Attend and participate in weekly Production Schedule Review Meeting.  Report to regional sales staff on changes in delivery, inspections dates and any items that need to be addressed.

1. Manage the Open Cases in salesforce for expedient closing of cases.

1. Participate in specific teams as requested regarding new processes such as Rebuild Order Process, implementation of Sales Force and QR. 

1. Responsible for Salesforce training for sales and service personnel.

1. Manage machine booking and report changes on movement to Master Scheduling and Commercial Accounting.  Participate and report out in Monthly Booking Meetings with Commercial Accounting.

1. Works with customers, accounting and sales to process warranty claims in a timely and effective manner.  Completes SAP warranty task codes. 

1. Manages the Parts Return Program, notifying customers of return allowances, assigning ARG and dispatching personnel to inspect parts prior to return.

1. Maintain Regional Consignment Contracts and see that contracts are renewed or cancelled in timely manner.

1. Interface with customers, Joy sales engineers, product services, engineering, service center personnel and accounting to determine specifications, pricing and changes to orders (both OE and AM machine rebuilds). 

1. Coordinate special events and projects within region (meetings, annual and electrical re-training, etc.) and manage quarterly communi