Client Service Representative

Job Functions, Duties, Responsibilities and Position Qualifications:

Quality is in our DNA -- is it in yours?

You are a superhero when it comes to patient specimens. You’ve got problem-solving instincts, a passion for patient care, and the drive to keep things running smoothly. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

Location: Scottsdale, Arizona

Days: Monday - Friday

Hours:  5:00 am - 1:30 pm

Full-time: Benefit Eligible

In this role, you will:

This position is a multi-tasking position where you will be responsible for handling client calls as well as back up coverage to the front reception desk. Assist with the maintenance of filing outside consult attachments, filing manual requisitions for our dermatopathology cases, assist with the mail distribution of hard copy reports for our clients that still want to receive them and pulling requested materials for send out to other institutions.

• Provide exceptional customer service by taking client calls.
• Accurately filing in numeric order requisitions and attachment paperwork.
• Mailroom distribution of pathology reports to hard copy clients.
• Handling send outs to outside institutions after receiving approval from the pathologist.

All you need is:

• High School Diploma or equivalent
• 1 year of experience working in customer service
• Exceptional communication skills
• Top notch typing proficiency (at least 35wpm), including 10-key
• Ability to thrive in a fast-paced environment

Bonus points if you’ve got:

• Associate’s Degree or Medical Assistant training
• 2+ years of laboratory training or experience in specimen collection and processing
• Data entry experience in a production environment

Company:

Sonic Anatomic Pathology

We’ll give you:

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) plus a company match
• A sense of belonging – we’re a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards.  Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours:

40

Work Shift:

Job Category:

Laboratory Operations

Company:

Laboratory Medicine Consultants LTD

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.