Freedom Boat Club - Senior Member Experience Representative

Innovation is at the heart of Brunswick. See how your contributions will help transform vision into reality:  

Position Overview: 

Freedom Boat Club is the nation's oldest and largest private member boat club with locations both nationally and internationally. We are currently looking to add a full-time Sr. Member Experience Representative to our Member Experience Center Team. 

The Sr. Member Experience Representative is an accounting-focused customer service position and will report to the Member Experience Manager. The Senior Representative will support both inbound and outbound member requests and will handle advanced account service needs that requires a close working relationship with the accounting teams. 

At Brunswick & Freedom Boat Club, we are passionate about what we do and committed to delivering exceptional experiences. 

Essential Functions: 

• Serve as the primary point of contact for advanced member account inquiries. 

• Collaborate closely with the accounting team to accurately process account-related requests. 

• Manage billing-related tasks, including but not limited to payment method updates, refunds, holds, club transfers, and cancellations. 

• Handle escalations and provide support requiring advanced account visibility. 

• Respond to a high volume of member emails and perform follow-up outbound calls. 

• Ensure accurate documentation, tracking, and record keeping. 

• Use multiple computer applications to process and resolve member requests. 

• Protect and secure members’ personal and financial information. 

• Identify member needs and deliver personalized, effective solutions. 

• Maintain high accuracy and attention to detail in all account modifications and communications. 

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.  

Required Qualifications 

• Proven customer service experience, including the ability to de-escalate challenging situations. 

• Comfortable working in a fast-paced environment with evolving processes and priorities. 

• Strong commitment to safeguarding and protecting customer personal information. 

• Proficiency with computers and experience using Microsoft Office Suite.