Regional Site Specialist - 1st Shift

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.  

Location/Division Specific Information 

How do we make an impact? 

Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs. 

What will you do? 

• Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing 

• Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation  

• Analyzes/maintains/reconciles various reports to ensure contractual requirements are met 

• Proactively connect with the supervisor any customer concerns and/or potential problems and effectively address customer concerns within established resolution timeframes. 

• Be involved with safety programs such as hazard identification, inspections and incident reporting/investigation as required. 

• Engage in process improvement activities 

• May perform other responsibilities as assigned by management 

How will you get here? 

Education 

High school diploma or equivalent required. 

Experience 

2 years of related experience within a laboratory setting or warehousing is required

Experience working in customer service is also a plus.  

Knowledge, Skills, Abilities  

• Able to read, write, and speak English fluently 

• Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality. 

• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site. 

• Independently operates handheld scanners to enter data in various sys