Jobs and Careers

Repossession Specialist I

Colorado Springs, United Statesfull_timeVerifiedPosted 14 Mar 2023

About the role

Company Description

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.

Job Description

The primary function of this position is to call, send notices and collect past due consumer loans in a timely manner while maintaining Ent's collection policies, State and Federal laws, as well as a high level of member service. This position will also handle repossession assignments and back up the Remarketing Specialist when absent, scheduling the delivery of cars to vendors to prepare the car for sale and answering member questions. An additional function is to monitor impounded vehicles (Colorado Springs Police Department or other agency impounds or towing companies) and vehicles at repair facilities once notified of a potential loss of lien. These efforts will thus result in the reduction of net loss.

Essential Functions

Make collection calls, send notices per policies, and transfer funds when appropriate on past-due consumer loans. Assign vehicles for repossession as needed per policy, monitor and follow up with repossession agents. Monitor impounded or held vehicles so Ent does not lose its lien.
Make sure all legal notices to repossess have been sent prior to repossession. Verify we have title with good lien, and proper enforceability documents such as Note and Security Agreement.
Coordinate with Support Specialist and have all Allied Solutions claims filed timely once discovered that repossession agents cannot locate collateral , repossessed vehicle is damaged etc. , if there is CPI on loan. If repossessed vehicle has member insurance and if damaged, file Repo Plus claims.
Monitor impounded or held vehicles so Ent does not lose its lien by updating Impound Spreadsheet in Collection folder.
Back up collectors, Repossession Specialists, and Remarketing specialist as needed, this may include but is not limited to organizing the delivery of cars to vendors to prepare the car for sale and answering member questions.
Follow up on collateral after assignment using Repossession agent websites and Akcelerant on a regular basis.
Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position

High School Diploma/G.E.D. or Equivalent.
2+ years' collections experience.

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experience.

Technical or Specialized Knowledge/Skills:

Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.
Must possess excellent verbal communication skills.
Proficient in PC skills, Word, Excel and Outlook, and the ability to learn and use the credit union's equipment and software programs.
Ability to become familiar with the collection policies and procedures in general, delinquencies and State and Federal laws governing same.

Certifications Required: