Late Stage Collections & Repossession Associate

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.
We are looking for outstanding team members to join in collection of delinquent payments, and working with our repossession partners, on our auto loan portfolio. 

Essential Duties And Responsibilities

• Perform delinquent account collection calls, emails, and text messages
• Service inbound customer calls pertaining to collections
• Negotiate payment arrangements with customers in accordance with company policies and procedures
• Adhere to all state and federal regulatory compliance requirements
• Maintain clear and descriptive notes
• Communicate with clients in a timely and orderly fashion
• Strategically attempting to locate customers using skip tracing tools 
• Monitor / manage late delinquent loans 
• Assign delinquent accounts for repossession 
• Confer with customer and attempt to resolve delinquency 
• Search databases such as TLO, public records and various search engines when necessary
• Communicate with repossession agents on a daily basis to obtain updates and information on assigned accounts

The Ideal Candidate

• Outstanding customer communication and organizational skills
• High level of integrity
• Strong sense of teamwork, yet able to work independently
• Computer savvy and able to navigate quickly through multiple applications
• Able to work full-time, remotely, in an environment free from distractions
• Self-motivated and able to work with minimal supervision
• Has strong negotiation skills 
• Excellent analytical, research and organizational skills
• Goal driven 
• Works well in fast pace, high-volume environment 
• Strong skip tracing / investigation skills
• Familiar with TLO , RDN , DRN and CARFAX 

Minimum Requirements

• Must be fluent in English (also fluent in Spanish and/or Portuguese preferred)
• 3+ years experience in a call center environment
• 1+ years experience in late stage collections and/or repossession

We believe:
Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.
Compassion is a strength. We care about our customers and look to build long-term relationships with them.
Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.
Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.
Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.
If you believe these things too then we would love to hear from you!