Senior Director, Sales Compensation

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. The Senior Director, US Sales Compensation is responsible for overall strategic commission design, commission execution oversight/management, payout and commission communications.
 

What will you be doing?

• Responsible for actively leading in commission design sessions with the leadership team and working with team to translate the outputs into a written commission plan and/or commission program document 
• Overall plan development includes both strategic direction and financial modelling capabilities to ensure any plan changes drive the company objectives on both the top and bottom line. 
• Responsible for partnering with internal stakeholders to develop new and creative commission programs and / or commission plan elements that resonate with agents; align with corporate objectives and enhance the overall agent experience
• Responsible for maintaining and evolving all existing commission plan documents and developing new commission plan documents as needed; this includes comparing to the prior year prior season and identifying all deltas and working with the leadership team to drive final decisions
• Responsible for partnering directly with the analytics team to ensure commission plan designs can be supported implemented and scaled thereby supporting timely and accurate commission payments
• Responsible for leading the Manager commission process including target setting across all agent levels; maintenance of an accurate manager listing; and regular reviews of data to ensure trending is reasonable and appropriate in advance of lock down
• Responsible for leading highly effective and efficient cross-functional stand up meetings with the internal cross functional team to drive accurate complete and timely commission payouts to Sales Agents Sales Managers and Senior Sales Managers
• Serve as the primary liaison to the commission implementation team and provide detailed updates regarding commission changes to guide their implementation updates and changes
• Accountable for administering commission programs and perks for select groups of agents in accordance with the plan design
• Develop content as appropriate for the cross-functional weekly commission Forum meeting
• Responsible for developing and/or presenting sales facing communications (emails policies or presentations) outlining commission plan changes
• Serve as a primary point of contact for the Sales Directors and ensure prompt and accurate resolution of escalations
• Identify operational efficiencies including self-service tools and work cross functionally to implement and drive overall efficiencies throughout the variable commission process across levels and employee types
• Leverage strong analytical skills business knowledge and financial acumen to evaluate variable commission outputs for reasonableness
• Ability to synthesize and summarize data into executive summaries that is easy to consume and clearly relays pertinent points
• Team Development & Management
• This leadership role will be responsible for recruiting, retaining, and developing a team of Directors, Managers, and other professionals.  Passion for leading people, including the ability to work with diverse skill sets; and shown success building, coaching and developing high performing teams. 

Location: Memphis, TN or US Field / Remote

What will you need to be successful?

10 years demonstrated compensation leadership preferably in the orthopaedic commercial market or 7 plus years in sales compensation, plus tried management experience at the Director level capacity.

Ability to lead 2-4 direct reports / 8 indirect reports

Strong business and financial acumen

Strong communication skills (written and verbal) including group presentations

Creative problem solver with the ability to articulate financial and agent experience impacts

Self-motivated with a strong sense of urgency

Robust analytical skills required to understand the impact of commission changes and review datasets for reasonableness and commission plan compliance 

Highly organized with a demonstrated ability to drive priorities and accountability throughout the commission process that crosses several functional areas with critical timelines and activities

Ability to thrive in a fast paced environment with challenging priorities

Strong written and verbal communication skills required to design and present commission plans to the Sales Team in a factual yet compelling manner

Ability to review data files for accuracy in comparison to variable commission plans by Position and Level Ability to review data files for accuracy in comparison