Clinical Training Team Lead, Vision (Remote)

Title: Clinical Training Team Lead, Vision

Reporting to: VP, Sales Operations and Training

Location: Fully Remote

Travel extensively throughout the assigned territory (50%-60%) to conduct training sessions, provide on-site support, and foster relationships with clinical teams.

About Lumenis:

Energy to Healthcare Lumenis is a global leader in the field of minimally invasive clinical solutions for the Ophthalmology and Aesthetic markets and is a world-renowned expert in developing and commercializing innovative energy-based technologies, including Laser, Intense Pulsed Light (IPL) and Radio-Frequency (RF).

Read more at http://www.lumenis.com

We are looking for a dynamic and experienced Clinical Training Team Lead to join our Vision Team.

Position Overview: Leads and develops clinical training programs for medical devices, ensuring excellence in education delivery, team performance, and customer support while maintaining compliance with industry standards.

Leadership & Management:

• Directs clinical training team operations, including workforce planning, scheduling, and performance management
• Manages departmental budget, including training events, travel expenses, and resource allocation
• Oversees team credentialing and continuous education programs
• Develops and maintains staffing strategies for both full-time and per diem personnel

Training Excellence & Quality:

• Establishes and maintains clinical training standards and protocols
• Evaluates trainer competency and performance through structured assessment programs
• Designs and implements clinical education resources and programs
• Manages adverse event reporting and resolution
• Conducts regular program audits and effectiveness evaluations

Program Development & Innovation:

• Creates and maintains standardized training methodologies and materials
• Develops comprehensive training agendas and experience frameworks
• Implements best practices across training programs
• Establishes metrics for measuring training effectiveness
• Drives continuous improvement initiatives

Operational Standards & Communication:

• Develops and enforces division-wide standardization including:
  • Professional communication protocols
  • Customer interaction standards
  • Training documentation requirements
  • Brand consistency (email signatures, virtual presence)
• Creates frameworks for ongoing practice support and customer engagement

Cross-Functional Collaboration:

• Partners with Product Development for training input
• Coordinates with Regulatory Affairs for compliance requirements
• Collaborates with Sales/Marketing for field alignment
• Engages with Quality Assurance for process improvement

Key Performance Metrics:

• Quarterly Hands-On Training Sessions Conducted
• Quarterly Virtual Trainings Conducted
• Quarterly Industry Events- Days Attended
• Customer Satisfaction Scores
• Budget management effectiveness
• Days to Close a Work Order

Additional Considerations:

• Travel requirements
• Territory/geographic scope
• Remote work expectations
• On-call responsibilities

Required Qualifications

Certification Requirements

• License in the medical field or training certificate preferred

Clinical Experience in Vision Care

• 5+ years of hands-on experience in vision care, including procedures such as cataract surgery, refractive surgery (e.g., LASIK), glaucoma manage