Support Analyst

Why Join Evotix?

At Evotix, we’re transforming the way businesses approach health, safety, and wellbeing. Our team thrives on bold ideas, celebrates diversity, and embraces the power of collaboration.

Here’s why you’ll love working with us:

• Competitive Compensation: Enjoy a competitive base salary and company-based performance bonus.
• Your Birthday Off: We believe birthdays are special! Celebrate your day relaxing, spending time with loved ones, or doing whatever makes your day extraordinary. It’s our way of saying, “Happy Birthday!"
• Time to Recharge: Unlimited Annual Leave and your birthday off! (AMER/EMEA)
• Financial Future: Generous tiered 401k plan that increases over time. (AMER)
• Support for You: Quarterly wellness days and access to our Employee Assistance Program, including mental health, legal, and financial guidance.
• Growth Opportunities: Educational benefits to help you keep learning and growing.
• Team Culture: Regular team events, an inclusive environment, and a shared commitment to making an impact.

Ready to Make a Difference?
If you’re a bold, results-driven leader who thrives on challenges, loves scaling success, and is passionate about making a difference—we want to hear from you!

Thank you for your interest. Please note, we are not seeking support from external recruitment agencies at this time. Direct applications from candidates are warmly welcomed.

Overview

Deliver exceptional technical support, optimize system performance, and drive operational excellence!

Are you a skilled technical professional passionate about solving complex issues and ensuring seamless system performance? At Evotix, we are looking for a Support Analyst responsible for deploying, maintaining, and monitoring high-load web applications while troubleshooting critical issues using tools like Linux, Windows, MS SQL Server, and AWS/AWX.

In this role, you will work closely with internal and external stakeholders to turn technical challenges into streamlined solutions.

What You'll Do

Technical

• Provide technical support for the software package(s) developed by the company, and its supporting technologies in our hosted and client hosted environments.
• Deploying, maintaining, improving and monitoring high load web applications
• Utilizing problem solving skills and experience in analysis across a range of technologies such as Linux, Tomcat, Apache, Windows, MS SQL Server and Cloud tools AWS/AWX
• Help manage and respond to monitoring systems to ensure the systems meet performance and availability as per SLA expectations.
• Responsive application troubleshooting using log analysis, SQL Server analysis and other relevant tools on Linux, Windows and the application suite.
• Problem solving complex issues by collaboration and effective research.

General

• Assist in maintaining technical documentation, FAQs and knowledge bases.
• Work within defined standards and procedures to ensure security and integrity of data and systems are maintained.
• Assist in the training of other team members as appropriate.
• Working closely with Helpdesk, Developers, Business Analysts and clients to resolve complex application issues
• Providing a high level of communication and participating in client support directly
• Work independently on assigned tasks and prioritize effectively
• Effectively manage and reasonably set internal and external client expectations.
• Being effective, responsive, responsible, accountable and methodical in a live production environment.

What You Bring

• 1-3 years of knowledge and experiences on the technical skills specified above OR Professional IT related qualifications.
• Dynamic & highly motivated individual capable of high participation in a skilled technical team in a high growth, rapidly scaling business and systems environment.
• Basic understanding of script