Senior Manager - Treasury and Cash Operations, Maison Madison

The Team:

The Hermès Madison Avenue Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York City Region. This position will report to the Director of Operations and will primarily work within the Operations and Sales Teams to support the operations of the boutique.

The Opportunity:

As the Senior Manager of Treasury & Cash Operations, you will be overseeing cash office operations, including cashiers, Selling & Service Assistants, remote sales, and store-to-store transfers.  Ensures strong internal controls, audit readiness, and accurate transaction management, while maintaining system integrity and resolving discrepancies. Partners closely with Treasury and Internal Controls to align cash management processes with company policies.

About the Role: 

• Ensure audit compliance, effective transaction management, and integrity of MSC and related systems

• Maintain alignment with enterprise treasury and internal control frameworks

• Enforce segregation of duties and dual control procedures to strengthen internal controls and minimize risk

• Monitor, review, and resolve outstanding aged deposits to reduce financial exposure

• Lead training initiatives on cash handling standards, POS operations, and treasury policies to improve accuracy and compliance

• Establish and maintain reconciliation processes and documentation to support timely investigation and resolution of discrepancies, losses, and overages

• Serve as a treasury liaison, partnering closely with Treasury and Internal Control teams to ensure alignment with corporate policies and governance standards

• Manage and oversee Cash Office Manager and the Treasury & Cash Operations Assistant Manager and their respective teams 

• Partner with Selling team on resolving all POS-related questions

• Oversee all cash handling, accounting, and boutique requirements in a secure, accurate, and timely manner
• Ensure the correct cash transaction procedures are adhered to by all boutique staff and management
• Conduct relevant and necessary training for Cashiers, SSAs, and Sales teams in order accurately process transactions and perform their duties

• Ensure that entire staff understands and complies with POS standards established by the Company

• Communicate all policy and procedures updates pertaining to POS and Cash Office procedures with all members of the store team

• Maintain consistent communication with Store Management and Director of Operations 

• Ensure that all technical equipment (cash tills, scanners, POS equipment) are in working order and any issues are reported

• Weekly conduct Portable Electronic Device audits in My Store Control

• Quarterly conduct back up terminal testing for all FD terminals 

• Manage and oversee weekly cash audits

• Proactively follow-up on cash discrepancies and communicate with management and Accounting

• Order supplies for the Cash Office

• Review and audit all daily media 

• Partner with Store Management and ensure My Store Control system is in compliance

• Create team schedule and assist with the annual review process

• Responsible for completion of remote sales

• Partner with Corporate Accounting Department to provide all chargeback information requested

• Support with other operational duties as needed

• All other duties assigned by supervisor

Supervisory Responsibility: 

• YES: Cash Office Manager and Assistant Manager of Cash Operations & Treasury

Budget Responsibility: 

• YES

Decision Making Responsibility: 

• YES

   

About You: 

• 5+ years of retail and cash management experience in a similar role; prior experience in a luxury environment preferred.
• People-management and mentor experience for a team of five or more employees
• Strong leadership, comm